Billing Operations Professional

Public Utilities Do you have experience in billing and customer service? In this role, you will perform complex financial, clerical, and technical customer service tasks that require knowledge of billing procedures and varied rate structures for water/sewer customers and county residents. You'll collaborate with internal staff to ensure accurate communication with billing, meter, permitting, and loan departments. Apply today to make a difference in the Sarasota County community!

• Assure the accurate billing for Residential, Commercial, Fire Hydrant Rental, Septage Hauler, and other customers.
• Audit accounts for rate billing accuracy, assure on-time billing and maintain the data, classification, coding, routing, and rates within the CIS. Report findings to Supervisor.
• Issue and complete work orders based on customer or staff requests, including adding applicable fees.
• Review, investigate, and respond to complex customer/Vendor inquiries, issues, and concerns by phone, in person, and written response (email/letter). These may arrive directly from a customer, public records requests, Administration, or the County Commissioners’ Office.
• Process Cycle Routes, Off Cycle, Back Billing, Final Billing, Adjustments, List & Post; Generate Reports on revenue, consumption, and reconciliation, Stuck Meters, Inter-Change Meters, Inactive with Consumption, Zero Consumption, Cancel Rebills; Account Corrections; monitor Sewer Only Billing/Delinquency, Loan Maintenance, and others.
• Work with leadership to establish performance measures and assist with the development of preventative maintenance plans and schedules. Set goals and manage timelines while prioritizing work effectively.
• Monitor outcomes while developing/implementing policies, procedures, and/or job requirements.
• Ensures compliance with regulatory/county principles, policies, resolutions/ordinances, and practices. Builds strong inter/intra-departmental relationships.
• Identify trends and/or problems through statistical analysis and assure continuous improvement of systems and processes. Prepare complex/statistical reports and presentations. Develop and ensure compliance with principles, policies, and practices.
• Facilitate internal/external training for existing and new hire onboarding; coach, counsel, and develop financial specialists.
• Possess the ability to coach, mentor, and develop support staff and demonstrate excellent time management skills. Exercise independent judgment and discretion for decision-making.

• Bachelor's degree from an accredited college in Public Administration, Business, Finance, Planning, Industrial/Engineering Technology, or related fields AND two (2) years of job-related experience.
• OR- Six (6) years of professional job-related experience can be substituted at management discretion for the required education.
• OR- Related professional program/ project management may substitute for the required education at management discretion.
Preferred Qualifications:
• Intermediate to advanced skill in computer programs such as Microsoft Outlook (email, chat, scheduler), Word, Excel, Visio, Powerpoint, Sharepoint, E-Net, Itineris, Acella, On Base, Amanda, Maximo, Electronic Filing Systems (EFS), Teams, Smarksheet, Workday.
• Two (2) years of government experience.
About Everything Else:
Starting Pay Range: $56,139.20 - $61,006.40 /year, based on your experience
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team,
please click on this link to review the Required First Day Documents
. You will need to present the following items on your first day:
1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:
https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)
Benefits:
• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.