What are the responsibilities and job description for the Business Operations Specialist (Admin. Specialist II) - Pompano Trailhead Park position at Sarasota County Government?
Department:
Parks Recreation & Natural Resources
Start Here. Grow Here. Stay Here.
Our Pompano Trailhead Park has an opportunity for a Business Operations Specialist, capable of exercising independent judgment and who possesses strong technical and administrative skills. Working in cooperation with multiple staff, the ideal candidate is team-oriented and customer service-driven. This employee must possess a professional and polite manner, and excellent communication, organizational, and public relations skills.
The pay starts between $21.85 - $24.00, based on experience., benefits begin within 60 days of hire, and there are opportunities for advancement. Apply today and take the first step towards a lasting and stable career with Sarasota County!
About the Position
This position requires advanced customer service, and verbal and written communication skills, and consists of highly responsible financial and technical work. If selected you will be responsible for processing facility reservations and registrations, and interpreting policy and procedures for the Parks, Recreation and Natural Resources (PRNR) Department. For more information, see below...
Customer Service:
- Assist phone, walk-in, and internet customers with registrations, reservations, and special events; issuing facility reservation permits per policy.
- Resolve scheduling issues.
- Provide information about all services, programs, activities, and facilities.
- Compose routine correspondence regarding customer accounts and information.
- Communicate with staff in the field regarding the use of facilities; coordinate the use of park space and athletic fields with staff to ensure clean, safe parks.
- Obtain appropriate documents and process payments per policies and procedures.
- Assist others by determining or interpreting work procedures, maintaining harmonious relations, and promoting efficiency.
- Develop and improve routine work processes.
- Assist Division staff by providing customer service, set up, on-site management, and clean-up of events.
- Maintain a flexible work schedule.
Technology, reporting, and cash handling functions:
- Utilize technology in the performance of daily duties to answer calls and to issue, track, and receive funds.
- Assign user door entry and light pin codes in accordance with reservation requests.
- Research/analyze and provide status information utilizing household accounts and reporting functionality in RecTrac.
- Prepare and distribute reports and data.
- Serves as a “Super User” and helps train other staff with RecTrac or helps resolve other system issues.
- Process payments and issue permits and receipts for activity registrations and facility reservations, perform necessary data entry and updates, balance the cash drawer, and generate daily reports.
- Assist with management of accounts payables, refund returned insufficient funds and uncollectable debt.
- Follow all county and department procedures, guidelines, and/or policies.
Administrative functions:
- Perform miscellaneous clerical duties such as preparing mailing, assisting with reports, filing, and recordkeeping.
- Make copies/scan documents.
- Order supplies and monitor office machinery to ensure it works correctly.
- Ensure accurate information is distributed to the public.
- Maintain an organized workspace.
About the Schedule
Work Hours:
- Full-Time, 40 hours per week.
- Typically works Monday - Friday, however, evenings, weekends, and/or holiday hours may be required.
- Please note weekly work hours will vary.
About You
Minimum Qualifications:
- High School Diploma or equivalent education -AND- Two (2) to five (5) years of Clerical, Secretarial, and Computer experience.
- -OR- One year of college coursework in Business from an accredited College or University may substitute for One year of related work experience.
Preferred Qualifications:
- Knowledge of parks and recreation operations and RecTrac or other recreational software.
- Related Professional Certification.
Physical Demands: Employees in this role must occasionally lift and/or move 25 lbs.
About Everything Else
Starting Pay Range: $21.85 - $24.00, based on experience.
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team,
please click on this link to review the Required First Day Documents
. You will need to present the following items on your first day:
1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:
https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
- If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)
Benefits:
- Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
- Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
- Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.
Salary : $22 - $24
