What are the responsibilities and job description for the Customer Service Representative position at Sarasota County Government?
Department:
Communications
Start Here. Grow Here. Stay Here.
Representing the “front door to the county”, this fast pace, high volume position responds to inquiries for all 17 departments of Sarasota County government. This customer service work includes receiving, researching, referring and responding to the general public and county employees for government services or general information via incoming calls, emails, online service requests, webchat and in person. The work is performed under the direction of a supervisor and manager. Relies on a knowledge base, order entry databases, websites and pre-established guidelines to assist all inquiries, meeting first call resolution objectives.
Answers inquiries from the general public and County employees for the purposes of obtaining County services or information; determines what type of service is being requested providing high level customer experiences and exceeding customer’s expectations. Enters information in various systems to process work orders or inquiries. Provides updates and work statuses as requested. May be required to transfer inquiries to subject matter experts.
Attends training sessions and meetings as needed. May be required to staff over the counter locations to assist the general public.
Required to staff the Emergency Operations Center for long periods of time (including during lock-down) during emergencies, answering general public calls, providing essential information and guidance to those in need.
Meet customer service standards and business protocols on every inquiry.
Works well in a one-team environment.
About You
Minimum Qualifications: A High School Diploma or equivalent education. One-year experience in call center experience. Note: One year of college may substitute for one year of experience. Bi-lingual in Spanish is preferred.
Pay: $20.70 - $25.88
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team,
please click on this link to review the Required First Day Documents
. You will need to present the following items on your first day:
1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:
https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
- If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)
Benefits:
- Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
- Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
- Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.
Salary : $21 - $26
