Support Specialist- General Services

General Services Are you looking for a dynamic role where you can manage multiple projects and implement advanced management techniques on behalf of the Director of General Services?

In this position, you'll play a key role in shaping the department’s overall support strategy to align with broader County organizational goals. You'll also be responsible for training and onboarding new General Services team members while centralizing daily operations to ensure efficiency and cohesion.

If you're a detail-oriented professional who thrives in a fast-paced environment and enjoys making a meaningful impact, we encourage you to apply today!

• Strategic Planning: Develops and executes the General Services strategic plan. Aligning objectives to the County’s overall goals and objectives.
• Process Optimization: Identifying inefficiencies in support processes and implementing improvements to enhance efficiency and effectiveness. This may involve implementing new technologies, refining workflows, or redesigning support structures.
• Data Analysis and Insights: Using a data-based approach leveraging data analytics to gain insights into customer behavior, support performance, and emerging trends. Using this data to inform decision-making and drive continuous improvement initiatives.
• Cross-functional Collaboration: Working closely with other departments such as product development, sales, and marketing to ensure alignment between customer support activities and broader organizational strategies;
• Customer Advocacy: Acting as a voice of the customer within the County, advocating for customer-centric policies, processes, and product improvements.
• Performance Measurement and Reporting: Establishing key performance indicators (KPIs) to measure the effectiveness of support initiatives and regularly reporting on performance to the Director.

• Manage the executive administration team.
• Manage complex calendar, including scheduling and coordinating meetings.
• Draft correspondence, proofread correspondence and reports for Director.
• Ensure that the Director has the materials needed and is prepared to attend/participate in meetings (internal and external).
• Coordinate and compile reports to County Administration for review, approval, and submission by Director.
• Regularly interact with staff at all levels of the organization requiring professionalism, tact and diplomacy.
• Research County policies, processes, and procedures and provide information to Director as appropriate.
• Assist the Director with confidential correspondence or reports.
• Enters KPI Measures and Action updates for Strategic Plan into Clearpoint. Process Clearpoint reports for Director’s review/approval.

• Bachelor's degree from an accredited college in Administration, Business, or related fields AND two (2) years of job-related experience.
• OR- Six (6) years of professional job-related experience can be substituted at management discretion for the required education.
Preferred Qualifications:
• Knowledge of Workday, Smartsheets, Microsoft Products: Excel, Word, etc & Adobe.
About Everything Else:
Starting Pay Range: $56,139.20 - $62,000.00 /annually, based on your experience.
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team,
please click on this link to review the Required First Day Documents
. You will need to present the following items on your first day:
1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:
https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)
Benefits:
• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.