What are the responsibilities and job description for the Host/Usher Coordinator position at Sarasota Paradise?
About Us:
Sarasota Paradise delivers a premier soccer experience to the Sarasota community, striving to foster joy and connection through the beautiful game. We’re looking for an organized and approachable Host/Usher Coordinator to manage game day guest services.
Position Overview:
The Host/Usher Coordinator will support the operations team by organizing, scheduling, and supervising game day hosts and ushers. This role ensures all event staff are prepared to deliver exceptional service, maintain crowd control, and address guest needs.
Key Responsibilities:
- Oversee the scheduling, training, and management of game day hosts and ushers.
- Monitor host and usher performance during events to ensure operational efficiency and guest service.
- Address guest inquiries and resolve issues promptly and professionally.
- Coordinate with other event staff to maintain smooth operations and crowd control.
- Collect and track feedback from guests and staff to improve future game day experiences.
Qualifications:
- Strong leadership and organizational skills.
- Ability to manage and motivate a team of part-time staff or volunteers.
- Comfortable addressing groups and resolving guest inquiries or complaints.
- Previous experience in customer service, event management, or hospitality preferred.
- Availability for evenings, weekends, and holidays during the soccer season.
Compensation & Benefits:
- Competitive hourly pay.
- Complimentary food and drink vouchers during shifts.
- Free or discounted tickets to Sarasota Paradise matches.
Who We’re Looking For:
The ideal candidate is friendly, detail-oriented, and passionate about creating excellent fan experiences.
