Concierge/Event Manager

CONCIERGE/EVENTS MANAGER

The Saratoga Arms Hotel is a luxury boutique hotel that gives guests a quiet, relaxing and restorative vacation experience. We make sure our guests have an excellent stay in Saratoga Springs, providing sumptuous rooms, high-end amenities, friendly service and a farm-to-table food experience for breakfast and evening cocktails. We spoil our guests with unparalleled advice about and access to all that Saratoga Springs has to offer: fabulous restaurants, historic sites, performing arts venues and the famed Saratoga Race Course. As we continue to provide exceptional service, we need a warm, enthusiastic and detail-oriented concierge and events manager to join our growing team.

PAY STRUCTURE

o $52,000 annual salary (non-except, OT eligible) commission incentives

OVERVIEW

As the concierge and events manager for the Saratoga Arms Hotel, you’ll create a memorable vacation experience for guests visiting Saratoga Springs by interacting with all hotel guests prior to arrival to organize and coordinate dinner reservations, spa appointments, tee times, etc. You will also support the General Manager and the Sales Manager with event management, helping to organize group meetings and small events throughout the year. Your goal will be to provide exceptional service for both our group and leisure guests: helping leisure guests build the perfect Saratoga Springs itinerary and helping group guests execute a seamless event. Your success will help the Saratoga Arms Hotel position itself as the premiere luxury hotel in Saratoga Springs.

BENEFITS

We ask a lot of our employees, and we give a lot in return. In addition to our competitive starting wage, earned incentives and longevity pay we offer additional perks including:

o Medical

o SIMPLE IRA with Company Match

o Vacation Accrual: start accruing vacation time immediately!

o Telehealth Benefit: automatic enrollment in Teladoc, a telehealth platform for whole-person medical, mental health services, dermatology and nutrition, paid for by Saratoga Arms.

o Holiday Pay: OT pay on six major federal holidays.

o Uniform Reimbursement

o Giftogram Monthly Stipend: money to use on brands such as: Amazon, Target, Walmart, DoorDash, Visa and more!

o Daily Pay Program: access immediate payroll funds at the end of each work day

o Weekly Family Meal Program

o Stay Benefits: discounts for employees’ friends/family to stay throughout the year. Annual complimentary stay for employee and one guest.

o Access to our Non-Pay Day, No Interest Loan Program

o Referral Bonuses: incentive pay to help us build our guest-focused team.

o Development Opportunities/Tuition Reimbursement: expand your skill set.

REQUIREMENTS

For candidates that have an innate desire to serve others but may not have directly applicable experience, please apply. Please keep the following in mind as you submit your application:

o Experience:3-5 years in a hospitality management position is ideal, but not required. If you describe yourself as warm, empathetic, teamwork-oriented, conscientious and optimistic, you’ll be a great fit and we’ll train you!

o Education: a high school diploma is required, a bachelor’s degree is ideal.

o Skills: you’ll understand how to address guest and employee questions or concerns. You’ll understand how to balance competing priorities in this fast-paced role. You know how to speak to guests in a clear, concise and compelling way.

o Characteristics:you embody hospitality and aim to serve others in everything you do. You understand that the guest experience is crucial to our company’s continued success.

RESPONSIBILITES

As the concierge and events manager, you’ll coordinate the stay itineraries for all incoming guests and plan/execute events for both corporate and social groups throughout the year. You’ll work 4-5 shifts a week, starting mid-morning and working into the early evening. You will be the main point of contact for guests after they book their reservation, helping them secure dinner reservations, spa appointments, tee times, etc. You will also upsell packages, welcome amenities and hotel experiences to incoming guests. You will also plan all in-house events, working closely with the GM and Sales Manager to do so. This includes coordinating with clients after their contract is secured, helping with menu selections, meeting room arrangements and off-site events, as needed.

· Leads post-booking communication with all incoming guests

· Embodies a consistently high level of service in guest interactions

· Builds relationships with vendor partners throughout Saratoga Springs to ensure our guests have access to the high-end, relevant experiences they expect

· Responds to guest communication on the phone, via email and through our in-house text messaging system

· Maximizes company profits with a focus on revenue generating initiatives and upsells

· Manages execution of concierge requests, no matter the lead time between those requests and the guest’s arrival on property

· Maintains a constant, supportive presence on the floor with our guests and team

· Executes daily tasks and routines consistently

· Completes guest requests with urgency and attention to detail

The Saratoga Arms Hotel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Saratoga Arms Hotel makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekends only

Work Location: In person

Salary : $52,000