What are the responsibilities and job description for the BANQUET MANAGER position at Saratoga Casino Hotel?
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.
About Us:
As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!
Your Role:
Our successful Banquet Manager promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.
Keys to Success:
- Three (3) years previous experience overseeing banquet events
- Degree in hospitality is a plus but not required
- Previous experience managing a unionized workforce is a plus
- Ability to multi task and make quick decisions in a busy environment
- Must be able to maintain a professional relationship and promote teamwork with employees
- Exhibit upbeat personality with extreme attention to detail
- Experience with Sales Force software and Kronos is a plus, but we will train!
- Must be able to work a flexible schedule that will include nights, weekends and holidays
Job Responsibilities:
- Facilitate banquet events collaborating with Group Sales, Culinary, and Banquet Staff.
- Approach Banquet set up with a critical eye and passionate attention to detail.
- Execute Banquet Event Orders and attend weekly meetings.
- Take the lead in hiring, training, coaching, motivating, evaluating, and disciplining banquet servers and bartenders.
- Create schedules, process request for time off and assist with payroll processing
- Greet clients, confirm time lines and address any concerns/needs. React to guest issues/complaints promptly.
- Maintain banquet and catering equipment and supplies including china, flatware, glassware, linen, serving components, etc.
- Implement and follow through with organizational storage of all areas.
- Assists the Assistant Director of Food and Beverage in achieving or exceeding catering revenue and cost objectives.
- Conducts daily pre-shift meeting with Supervisors and team members to convey specifics of events as well as company and department information.
- Ensure supplies and beverages needed for functions have been ordered/delivered to banquet/meetings spaces prior to event and stored properly.
- Secure, track, monitor, and inventory all alcohol used for events.
- Responsible for the knowledge of Federal, State and local alcohol ordinances and the implementation of these ordinances and public health standards.
- Build rapport and work cohesively with other departs.
Why Saratoga Casino Hotel?
- Competitive wages
- Excellent Health Insurance including Dental and Vision
- 401(k) and Roth IRA plans with immediate vesting and employer match up to 4%
- Company paid life insurance with additional purchase options
- Limitless company growth with leadership programs designed to help achieve your goals
- Employee recognition programs with Manager events, holiday parties and special contests
- Local and National discount programs such as Tickets at Work and Stash Hotel Rewards
- Company paid Employee Assistance Program
- Delicious FREE meals in team dining.
- And so much more!
