What are the responsibilities and job description for the SLOT - SHIFT SUPV position at Saratoga Casino Hotel?
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.
About Us:
As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!
Your Role:
Our successful VGM Supervisor promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.
Keys to Success in this Role:
- Gaming operations experience preferred. Must have basic knowledge of Microsoft Office.
- Able to work flexible schedule.
- Able to work weekends and holidays as required.
- Promotes outstanding guest service which includes a positive, outgoing attitude.
- Responsible for the direct supervision, evaluation and training of VGM Floor Attendants.
- Responsible for resolution of guest complaints and disputes.
- Administration of all departmental rules, policies and regulations for VGM Floor Attendants.
- Recommends, documents and issues appropriate discipline for VGM Floor Attendants.
- Responsible for proper staffing levels.
- Responsible for establishing positive, fair and consistent treatment of all VGM Floor Attendants.
- Responsible for direct-line communication with VGM staff.
- Responsible for maintaining employee history sheets.
- Performs all other duties as assigned.
- Able to lift 30 lbs. frequently.
- Able to stand and walk 6-8 hours.
Why Saratoga Casino Hotel?
- Competitive Medical, Dental, & Vision Insurance
- Vacation & Sick Time That Promote Work/Life Balance
- Company Paid Life Insurance
- 401(k) with 4% Match
- Free Employee Assistance Program
- Attendance Bonus
- Robust Employee Recognition Program
- $20.00 YMCA Memberships.
- Local and National Discount Programs Through EAP & Tickets@Work
- STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
- Unlimited growth potential
- Delicious FREE Meals in Our Team Dining Facility
Salary : $20 - $69
