What are the responsibilities and job description for the Assistant Innkeeper position at Saratoga Farmstead Bed and Breakfast?
Job Summary
We are seeking a dedicated and enthusiastic Assistant to join our team at the Saratoga Farmstead. The ideal candidate will play a crucial role in providing exceptional customer service and ensuring a positive experience for our guests. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Duties
- Cooking Breakfast for guests while paying attention to dietary needs and restrictions.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Provide information about hotel services, amenities, and local attractions to enhance guest experience.
- Maintain accurate records of guest interactions and transactions.
- Support Innkeeper in managing phone calls with excellent phone etiquette.
- Insure that guest rooms and common areas are cleaned daily, helping housekeepers when necessary and checking rooms prior to guest arrival.
- Assist in managing reservations and coordinating guest requests effectively.
- Uphold high standards of hospitality management to promote brand loyalty among guests.
Qualifications
- Previous experience in customer service or hospitality is preferred, particularly in hotel or resort settings.
- Enjoys cooking
- Wellness focused and progressive in sustainability
- Strong interpersonal skills with a focus on guest relations.
- Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
- Proficient in phone etiquette and capable of handling inquiries professionally.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- A positive attitude and a passion for providing outstanding service in the hospitality industry.
Join us in creating memorable experiences for our guests while developing your career in the vibrant world of hospitality!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- Day shift
- Holidays
- Morning shift
Ability to Commute:
- Saratoga Springs, NY 12866 (Required)
Ability to Relocate:
- Saratoga Springs, NY 12866: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22