What are the responsibilities and job description for the FRONT DESK AGENT position at Saratoga Harness Rac?
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.
About Us :
As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, "To create special experiences one guest at a time." If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!
Your Role :
Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.
Keys to Success in this Role :
- At least 18 years of age
- Prior experience in guest service capacity preferred.
- Excellent guest service skills; attentive and detail oriented.
- Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
- Effective communication skills with the ability to communicate with both guests and co-workers.
- Greet guests upon arrival.
- Performs guest check-ins and check-outs, dispenses room keys. .
- Processes / posts transactions associated with guests stays including incidental charges.
- Coordinates with housekeeping / maintenance for availability and readiness of rooms.
- Answers guest questions regarding facility and surrounding area.
- Acts as a sales member for promotion of internal events, dining, and packages.
- Forwards guest mail, package and deliveries to appropriate rooms.
- Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
- Completes assigned check lists and projects for scheduled shift.
- Occasional lifting / carrying of up to 25 lbs.
- Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
- Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.
- Selected applicants will be required to complete an online onboarding process.
Why Saratoga Casino Hotel?