Residential Case Manager, Domestic Violence Shelter

• Conduct shelter screenings and intakes, ensuring a safe and welcoming environment for new residents.
• Assess client needs through interviews and evaluations, identifying key factors such as safety, housing, employment, and mental health concerns.
• Develop individualized service plans that empower clients to achieve stability and long-term wellbeing.
• Provide crisis intervention, emotional support, and trauma-informed care to help clients navigate their healing journey.
• Connect clients with community resources, including healthcare, counseling, legal advocacy, and employment services.
• Maintain accurate case notes, program statistics, and reports to track progress and ensure quality service delivery.
• Collaborate with other staff members to ensure shifts are covered and that shelter operations run smoothly.
• Offer 24-hour on-call support to assist staff in making informed decisions and responding to emergencies.
• Conduct routine safety checks and assist with shelter upkeep, ensuring a secure and comfortable space for residents.

• A strong ability to listen, communicate effectively, and build trusting relationships with clients from diverse backgrounds.
• The ability to think critically and apply problem-solving skills in high-pressure situations.
• A trauma-informed approach to working with survivors, recognizing and responding to the impact of trauma with sensitivity and care.
• Attention to detail, organization, and the ability to maintain accurate documentation.
• A willingness to collaborate with a team while also working independently.
• Physical capability to navigate shelter facilities, including climbing stairs and lifting occasional bulky items.

Requirements

• A bachelor’s degree in a related field OR at least two years of relevant experience in case management, social services, or victim advocacy.
• A commitment to upholding confidentiality, professionalism, and ethical standards when working with survivors.
• The ability to adapt and respond calmly to crisis situations while supporting clients through challenging circumstances.
• Strong written and verbal communication skills, including the ability to document case notes and collaborate with a multidisciplinary team.
• A willingness to participate in ongoing training, particularly in Trauma-Informed Care and best practices with victim services.
• A valid driver’s license and a clean driving record.

• At least one year of experience providing case management, crisis intervention, or direct advocacy services for survivors of violence.
• Familiarity with community resources, housing assistance, legal advocacy, and crisis intervention strategies.
• Experience working in a residential or emergency shelter setting.

Benefits

• A team that has your back. We work together to support survivors - and each other.
• Competitive benefits include employer-paid health insurance for individual coverage (discounted premiums for family coverage), vision and dental options, and a $1,500 employer-paid HSA contribution.
• Paid time off you can actually use: 11 paid holidays, floating holidays, and up to 112 hours of vacation in your first year.
• Opportunities for growth and impact. This isn't just a job - it's a calling. We provide regular training opportunities on a variety of crisis-centered topics.