What are the responsibilities and job description for the IT Service Specialist - Line 1 position at SARIA Food & Pharma?
At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products. Van Hessen, Devro and Bioiberica use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary.
With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry. The global life science company Bioiberica produces active ingredients for humans, animals, and plants, from starting material it receives from Van Hessen.
We create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters.
About the role:
If you are customer focussed, with a supportive, pragmatic and inquisitive approach to solving problems, we would like to hear from you.
As the IT Service Specialist, you will be the first point of contact for all IT incidents and service requests that are submitted through the Service Desk. You will work in a timely manner to respond to those requests, working to resolve and escalate accordingly in line within the agreed timescales.
Responsibilities
- Execution of IT demand management processes (incidents, service requests, etc.)
- Triaging of new requests to the IT Service Desk
- Be first line support for all IT Service Desk requests through to resolution or escalation
- Attempt resolution of uncommon requests that are not fully documented but within confidence and authority level
- Escalating more complex requests/incidents to IT Service Specialist (II)
- Creation of draft knowledgebase articles from learnings
- Hands-on support of IT assets, where appropriate and required
About you:
- Previous experience working in an IT support/service desk function is essential (within a global organisation would be advantageous but not essential)
- Can demonstrate knowledge and judgement in resolving/escalating a wide range of IT incidents
- Take pride and ownership in providing a first class service to employees, and enjoy problem solving practical issues
- Be comfortable working to and achieving outcomes within agreed timescales
- Enjoy collaborating as part of a team, whilst also working on your own initiative
- Be a confident and articulate communicator who enjoys building trusted and supportive relationships with stakeholders
What can we offer?
- A competitive salary and benefits package
- While this is an onsite role initially, there could be hybrid working options available in the future
- Free onsite car parking
- A friendly, supportive and professional working environment
If this role is of interest and you would like to be part of an evolving, global business, then we would love to hear from you. Please apply with your updated cv to recruitment@saria-foodpharma.com and our recruitment team will be in touch.