Business Solutions Engineer

Under general direction of the Application Manager or designee(s), performs a variety of skilled and technical work associated with application support requiring moderate responsibility and independent judgment.  Position is responsible for providing support for applications and systems that support critical County business functions. 

Establish and maintain effective working relationships with vendors, clients, end users, supervisors, managers, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the general public.

Interact with users and management to define and document requirements for application software.

Analyze office processes, perform research and make application recommendations.

Recommend office policy or process changes for efficient use of applications.

Maintain a professional level of knowledge of various offices policies concerning use of software.

Assist with collecting and submitting enhancement requests to software vendors for future releases.

Install, update, upgrade, troubleshoot, and maintain application solutions. 

Install and trouble-shoot technology solutions, including but not limited to those which may be installed within public safety vehicles.

Customize packaged application solutions to meet business needs.

Maintain record of all activities associated with new and/or modified applications. 

Assist in the evaluation, configuration and deployment of third-party software applications. 

Work as translator between end-user and development staff and/or third-party application support.

Operate and support in-house Audio/Visual equipment throughout the County including supported agencies.

Communicate with development staff in the maintenance and development of programs and applications. 

Perform quality assurance on applications and deliverables prior to implementation or distribution to end-users. 

Learn business applications and provide end-user tutoring, training, and support.

Research new products and maintain current knowledge of software products.

Assist Technical Support Specialists (Help Desk) as needed.

Work closely with Information Security staff and other stakeholders to improve the security posture of the environment and secure data while adhering to security policies and compliance-related processes and procedures.

Report to work with regular, predictable, and consistent attendance.

Peripheral Duties

Serve as a member of various committees as assigned. 

Perform other duties as directed and assigned.

Education and Experience

Associate’s degree from an accredited college or university in Information Technology, MIS, or closely related field preferred.*

Four (4) years of work experience in Application/Technical Support experience preferred.* 

*Approved combination of training and/or work experience that would provide equivalent knowledge, skills, and abilities may be considered and substituted for the stated education. 

Special Requirements 

Must have and maintain throughout employment a valid Driver’s License, as well as meet eligibility requirements of “acceptable driver standards” as defined by the County.

Must have ability to obtain and maintain a conditional certificate of the National Law Enforcement Telecommunications System (NLETS).

Must successfully pass extensive background checks, including but not limited to criminal history records check.

Position will report to the Applications Manager and will be in on-call rotation for after-hours issues and must be able to arrive at the Courthouse within 45 minutes of receiving a call.

Necessary Knowledge, Skills and Abilities

Extensive knowledge of computer applications and platforms

Considerable knowledge of applicable data privacy practices and laws

Working knowledge of office automation and computerization

Knowledge of and ability to apply Information Security principles within an enterprise environment

Expert level of Microsoft Office applications

Working knowledge of local area networks (LAN)

Effective planning and organizational skills

Well-developed communication skills

Demonstrative skill in coaching, developing, and training of end-users

Ability to develop and implement training presentations

Ability to meet project deadlines

Display a strong ambition in gaining skills and knowledge that benefit the County

Ability to communicate concepts and ideas effectively through a variety of means

Ability to work under pressure and/or frequent interruptions

Ability to navigate stressful situations while maintaining composure

Ability to manage and maintain confidential and sensitive information

Ability to analyze specific data elements and draw logical conclusions

Ability to prioritize and complete projects within deadlines

Ability to perform tasks with attention to detail and a high degree of accuracy

Ability to understand and follow exacting verbal and written instructions

Ability to prioritize work and carry out assigned projects to completion 

Ability to communicate effectively, in English, both verbally and in writing 

Ability to operate equipment including, but not limited to, multiline phone, computer, printer, scanner, copier, laptop/notebook, tablets, smart-phone, and fax

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit/remain stationary, talk, and hear (i.e. communicate / exchange information), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls), reach, and change position.  The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, kneel, crawl, climb stairs (i.e. position self). The employee must occasionally lift, maneuver, and/or move up to 25 pounds. 

Required sensory abilities include vision and hearing.  Visual abilities, correctable to normal ranges include close, distance, and color vision as well as depth perception and the ability to adjust focus.   Communication abilities include the ability to talk (verbal exchange) and hear within normal ranges.

Work is typically performed indoors in an office setting.  Due to the nature of the position, duties may involve occasional exposure to moving parts and outside environment.  Work hours may include evenings, weekends, call-ins, holidays, and on-call assignments.   Work may be fast-paced when dealing with multiple priorities and time constraints.  The noise level is typically moderate.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview, reference checks, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or checks as may be required.

DISCLAIMER

The job description is current as of the date signed.  Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Salary : $33 - $43