Operations Support Specialist - Antigo

SUMMARY:

The Operations Support Specialist is a key connection between our customers, visitors, and team members. As the first point of contact, this position is crucial in maintaining our company’s professionalism and positive image. In this dynamic role, the Operations Support Specialist ensures the office runs smoothly and efficiently by providing vital operational and administrative support. This position works Monday - Friday, 8am to 4pm, with availability for TM wellness events that happen on nights/weekends around 5/6x a year. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Greets customers, team members, vendors, and visitors professionally and courteously, ensuring compliance with company security and Good Manufacturing Practices (GMP) procedures. Ensures the front lobby and desk area present a positive and professional appearance.

· Reviews and processes production work orders, quality documentation, and other production paperwork. Troubleshoots and resolves inventory and work order discrepancies.

· Works with the Product Data Management team on Product Change Management changes and new item setup.

· Manages all team members/breakroom communication, ensuring effective communication and organization within the breakroom area. This includes creating, maintaining, and posting production metrics, plant communications, and updating employment law posters.

· Arranges new hire orientation, including preparation of new hire paperwork, completing I-9 verifications, setting up technology, preparing cheese tasting activity, and assigning lockers and badges.

· Oversees the management of all team member uniforms and invoices, ensuring accuracy and timely processing.

· Coordinates meaningful recognition initiatives, including gifts, planning acknowledgement activities or meals, and creating materials such as PowerPoint slides to celebrate team member contributions.

· Supports and participates in Antigo's Wellness and Activities Committee, including organizing team member events, arranging services, communications, set-up/clean-up, and serving as the point of contact for wellness initiatives.

· Maintains meeting rooms, including meeting set up and cleanup of events. Manages and stocks office, mailing, breakroom supplies, and production supplies by monitoring inventory levels and placing orders as needed.

· Performs administrative tasks such as answering the phone, processing mail, coordinating travel arrangements, maintaining files, entering data, preparing professional documents (e.g., letters, spreadsheets, presentations), and overseeing petty cash.

· Collaborates with the payroll team accurately apply payroll deductions.

· Processes donation requests and coordinates donation distributions.

ADDITIONAL INFORMATION

· Occasional travel may be required to meet the needs of the business (estimated 10%).

· Off-shift work will be required as needs arise.

DIRECT REPORTS

This position is not responsible for leading team members.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

· High school diploma or equivalency (GED) is required.

· A valid driver’s license and auto insurance is required.

EXPERIENCE

· Minimum of 2 years of experience in an administrative role in a professional setting preferred.

· Minimum 1 year of experience with an ERP system is preferred.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

· Alignment with Company Values - Demonstrates behaviors and values that reflect the company’s culture. Sartori’s core values are family, commitment, authenticity, ingenuity, integrity, and humility

· Strong Interpersonal and Communication Skills - Effective verbal and written communication abilities are essential for collaborating with or supporting team members, management, and vendors and representing the employer's professionalism.

· Strong Organizational and Time Management Skills - Ability to manage and navigate complex priorities while meeting deadlines, anticipating needs, and proactively resolving issues.

· Proficient Computer Skills - Strong proficiency in Microsoft Edge and Microsoft Office, specifically Word, Excel, and PowerPoint.

· Customer Service Orientation - Cooperative and considerate approach to enhance the customer experience, reflecting positively on the employer.

· High Level of Accuracy and Reliability - Attention to detail and consistency in task execution ensure sound judgement and responsibility.

· Ability to Work Independently and as Part of a Team - Capable of both independent work and collaborative teamwork, contributing to the organization's overall success.

· Professional Behavior - Understanding that their behavior reflects upon their employer, maintaining professionalism in all interactions, and representing the company positively.

· Confidentiality – Maintains discretion and safeguards sensitive information, including HR-related documents, ensuring compliance with company policies and privacy standards.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The Team Member is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The Team Member must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Team Member works in an office environment where noise level is moderate. Regular trips to manufacturing areas is required