What are the responsibilities and job description for the Field Service Engineer - Boston, MA - Remote position at Sartorius AG?
This is an excellent opportunity to join a motivated and expanding team. We encourage self-starters, proactive individuals, and energetic candidates who are eager to contribute their ideas, innovative thinking, and hard work to apply. We offer a strong work-life balance and an intense, challenging, fast-paced work environment. Your contributions will have a meaningful impact, helping you achieve your career goals.
The ideal candidate must reside in the greater Boston area.
Grow with Us - Your Responsibilities
- You will provide exceptional customer care and build positive relationships with customers
- In the event of an issue, you will provide technical support to customers
- One of your responsibilities will be to tie workflow to schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed
- You will provide training to customers on the essential use and operation of Bio Analytics instruments
- You will perform field service, calibration, and installation of complex mechanical systems and perform preventative maintenance and field sterilizations
- One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all company's procedures and protocols, as well as perform software updates / upgrades
- You will assist in drafting documentation of process and procedure as required
- Keep accurate records via written and paper form, keep a precise count of parts assigned to the engineer
- Regularly, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
- Pass along identified leads to the sales manager
- Travel to our Ann Arbor, MI, Albuquerque, NM, Fremont, CA, and additional facilities and sites for training and conferences as needed
- All other duties as assigned by management
- Expect up to 35% overnight travel to support Field Service activities
- Lift items that weigh up to 35 Kg
What Will Convince Us
We Value :
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits :
Personal and Professional Development : Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance : Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start : Comprehensive onboarding, including a virtual online platform
Welcoming Culture : Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being : Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment : Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan : 401 k (with generous company match)
Flexible Spending : HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits : Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional / Optional : Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
www.sartorius.com / career
Sartorius is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com / careers
