Residential Program Manager

About Us

Sasha Bruce Youthwork (SBY) is the leading provider of homeless youth services in the DC Region. Through the holistic integration of its Pillars of Opportunity, Sasha Bruce is able to provide safe homes, life skills, and workforce development to meet the unique needs of homeless youth. For 50 years, Sasha Bruce has implemented innovative interventions aimed at ending youth homelessness in the DC region. Today, the programs in DC and Prince George’s County, MD, reach over 6,500 runaway, homeless, abused, and neglected youth, and their families.

In addition to competitive pay, we offer health, dental and vision benefits, life insurance, 12 paid holidays, vacation, sick and parental leave, as well as a 403(B) plan.

Job Summary

Under the supervision of the Chief of Programs or Deputy Chief of Programs, the Program Manager is responsible for the day-to-day operations of the program, including compliance with all contractual agreements, personnel, program implementation, building maintenance, program finances, administrative systems and daily reporting. The Program Manager serves as a liaison to SBY’s administrative staff, other SBY programs, and the community at large.

Duties And Responsibilities

• Oversees general program operations, including the day-to-day oversight of the program, development and implementation of policies and procedures, staffing structure, new ideas for programming, etc;
• Ensures that the highest quality crisis intervention, life skills, education, counseling, and housing services are provided to all clients as relevant;
• Works with staff to develop systems to ensure consistent, high-quality outcomes and services; assists in the development and maintenance of administrative systems to facilitate and enhance the delivery of services; conducts thorough periodic reviews of activities, program intake and other program documents, assessments, case files and supportive documentation to ensure that quality care and treatment are rendered to the clients served;
• Responsible for ensuring coordination and implementation of clients' services, activities and service plans if relevant, as well as updates and revisions in accordance with youth and program desires, needs and individual assessments;
• Ensures that all documentation, including case files, client statistics, and data entry are accurate, up to date and in compliance with grant requirements, input data into relevant databases. This may include the HMIS database and internal databases at SBY or others;
• Completes external and internal reports accurately and timely;
• Designs life skills and psychoeducation classes and groups, or partners with outside classes and groups.
• Manages program according to grants and contract specifications;
• Recommends personnel actions, including; hiring, evaluating and separating employees as appropriate;
• Within the framework of SBY’s clinical model, provides direct supervision to all staff who interact with clients through one-on-one supervision, staffing meetings and other formats as recommended by supervisor, Clinical Director and Director of Clinical Care;
• Continuously researches, designs, implements, and supervises developmentally appropriate supportive services that align with best practices;
• Ensures proper maintenance of all clinical, administrative and financial records;
• Assists in the development and implementation of Continuous Quality Assurance activities;
• Serves as program liaison, to internal and external stakeholders; works to create partnerships in order to bring in new referral sources and services to clients
• Conducts weekly / biweekly documented staff meetings.
• Conducts documented weekly supervisions with each staff member within the program
• Actively participates in regular supervision with consultants, trainings and conferences;
• Actively participate in Managers Meetings and other agency-wide meetings/functions as assigned.
• Promptly reports and monitors all needed repairs to the physical property, ensures that the building meets all safety requirements and promptly reports all needed repairs. Ensures regular upkeep of the property.
• Reports any technology related concerns such as internet outages or issues with staff or client computer performance, or connections.
• Other job-related duties as assigned by the Chief of Programs, Deputy Chief of Programs and/or the Executive Director.
  
  

Qualification

A Bachelor’s degree or Master’s degree in Human Services, Health Care, or Social Work is preferred

• Must have a minimum of two (2) years professional supervisory and/or managerial experience in the human services and/or social service delivery systems.
• Minimum 4 years' experience working in a social service program providing services to homeless and underserved populations,
• Strong communication and organizational skills required.
• Must possess a valid driver’s license and have reliable transportation; successfully complete annually the required clearances; and any required trainings as necessary.
• Able to work occasional evenings, overnights, weekends as needed to ensure proper staffing.
• Must be committed to ending youth homelessness, racial inequity, exclusion, and issues central to Sasha Bruce Youthwork’s mission.
  
  

Sasha Bruce Youthwork, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Sasha Bruce Youthwork, Inc. is also committed to comply with all fair employment practices regarding citizenship and immigration status.