What are the responsibilities and job description for the Host/Support position at Satang Thai restaurant and bar?
Job Summary
We are seeking a friendly and organized Host/Host to join our team. In this role, you will be the first point of contact for our guests, ensuring they feel welcomed and valued as soon as they enter our establishment. You will manage the flow of guests, coordinate seating arrangements, and maintain a positive dining experience. Your excellent communication skills and guest service orientation will be key to fostering a warm atmosphere.
Duties
- Greet guests warmly upon arrival and provide them with menus.
- Manage the seating chart to optimize table turnover while ensuring guest comfort.
- Communicate effectively with the kitchen and wait staff to ensure timely service.
- Assist guests with inquiries regarding menu items, specials, and restaurant policies.
- Maintain cleanliness and organization of the host/host station and dining area.
- Handle guest complaints or concerns with professionalism and empathy, striving for resolution.
- Utilize POS systems, Toast, to process payments efficiently
- Collaborate with team members to enhance guest relations and overall dining experience.
Requirements
- Previous experience in guest services or food service is preferred.
- Strong communication skills with the ability to engage positively with guests and staff alike.
- operations and customer service principles is a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A friendly demeanor with a passion for helping others create memorable experiences.
- Flexibility to work various shifts, including evenings and weekends as needed.
Join us in creating exceptional dining experiences for our guests!
Job Type: Part-time
Pay: $17.19 - $18.62 per hour
Expected hours: No less than 10 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- Evening shift
Ability to Commute:
- Billerica, MA 01821 (Required)
Ability to Relocate:
- Billerica, MA 01821: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19