Assistant Manager

Position:                Assistant Community Manager

Department:                Operations

Reports to (Position):        Community Manager

Employment Classification:    Non - Exempt


GENERAL SUMMARY:

The Assistant Community Manager works with the Community Manager to oversee the operational and financial aspects of a property. The Assistant Community Manager assists the Community Manager in the oversight of the community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living and manages the process of rent collection, maintenance, delinquency, and other accounting responsibilities as needed. Successful Assistant Community Managers will have proven ability to multitask and analytical and time management skills and be customer focused.

All team members at Satellite Management Company are expected to act as compelling representatives of the Company and champions of our Mission and Values.

JOB DESCRIPTION:

PRIMARY DUTIES AND RESPONSIBILITIES
    Ensure that all rents are collected when due, and posted in a timely manner, issue appropriate notices when necessary (late payments, eviction notices, returned check notifications, etc.)
    Close out month with delinquency level no higher than indicated by the Community Manager of the community
    Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out, complete deposit accounting move-out statements
    Accurately complete monthly pre-close and close out process and make necessary corrections
    Assist in oversight of renewal and resident retention program, distribute and follow-up on renewal notices
    Assume Community Manager duties in absence of immediate supervisor in accordance with company and community guidelines
    Performs duties of a Leasing Professional when directed and/or required
    Assists with vendor/contractor communications concerning work scheduling, billings, vendor relations and certifications of insurance
    Manages accounts payable for community, submits all approved invoices to corporate office for payment following company guidelines
    Maintains a professional, friendly, and inviting atmosphere at the community
    Accurately maintains prospect, traffic and rental record logs and all pertinent leasing data
    Responsible for maintaining organized, accurate, and up to date files for all residents; performs filing for the office as needed when not leasing
    Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups
    Ensures the entire office environment is professional, clean, well-organized, and meets all safety standards
    Works with colleagues and Community Manager to develop and implement sales and marketing strategies
    Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues
    Performs a spiff of all vacant apartment homes to show the unit rent ready (smells good, looks good, and creates an environment that a prospect wants to call home
    Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction
    Attends work as scheduled to support the ongoing success of the company
    Other duties, responsibilities and special projects as assigned

SELECTION CRITERIA:

Candidates for this Position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as “preferred,” all points listed below are considered minimum requirements.

QUALIFICATIONS:

    High School Diploma or equivalent required
    Bachelor’s Degree preferred
    Minimum three years of related experience, experience in residential property management preferred
    Previous experience with Yardi Voyager system a plus
    Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications



ABILITIES:

    Strong written/ verbal communication skills; strong interpersonal skills and presentation abilities with the ability to effectively communicate with individuals across the organization
    Outstanding orientation for customer-service with the ability to handle confrontations
    Strong attention to detail
    Solid organization and time management skills
    Ability to influence others
    Strong analytical and problem-solving skills
    Detail oriented effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time and resources to deliver solid and consistent results for the business and bring assignments to successful completion
    Strong technical aptitude: advanced skills and knowledge of Microsoft to include: Word and Excel
    Punctuality and regular attendance as scheduled

WORKING CONDITIONS (physical, vision, hearing, speaking, mental, driving requirements/work environment):

    Repetitive use of telephone, computer, keyboard, and mouse
    Frequent sitting, walking, and standing, as well as, bending and lifting
    Constant reading, comprehending, writing, communicating orally, reasoning and analyzing
    Occasional climbing stairs, squatting, bending at neck/waist and twisting at neck/waist
    Lift approximately 10 pounds
    Excellent written and verbal communication skill
    Strong attention to details
    Strong organizational skills
    Ability to solve problems and prioritize workloads