Maintenance Supervisor

Position:        Maintenance Supervisor

Department:        Operations

Reports to (Position):        Community Manager
Employment Classification:     Non-Exempt


GENERAL SUMMARY:
The Maintenance Supervisor is responsible for supervising maintenance technicians, diagnosing maintenance issues, making repairs, and completing maintenance requests and unit turns in a timely manner. The Maintenance Supervisor will also be responsible for maintaining the overall condition of the apartment community including the grounds and common areas and to provide a quality living environment for residents. Successful Maintenance Supervisors will be customer service focused, possess a sense of urgency, and be responsive to resident and team member needs.

JOB DESCRIPTION:

PRIMARY DUTIES AND RESPONSIBILITIES
•    Actively supervise and monitor maintenance technician team members within assigned property in coordination with the Community Manager.
•    Manages organization’s physical operations including but not limited to heating, ventilation and air conditioning, kitchen equipment, plumbing, and electric systems.
•    Performs maintenance duties including work orders and preventative maintenance activities, with minimal supervision consistent with company policies and procedures and direction from supervisor(s), completes documentation and necessary paperwork in a timely, accurate, and complete manner to document and track maintenance activities
•    Ensure that apartments are ready for occupancy by performing various and as needed electrical, HVAC, plumbing, carpentry, and other miscellaneous maintenance and repairs necessary or directed
•    Maintenance of grounds, common areas, and amenities by picking up trash and debris, pressure washing breezeways and commons areas, general cleaning as needed and other areas as directed
•    Interfaces with appropriate staff/managers to receive information regarding maintenance needs; ensures timely response to requests.
•    Interfaces with outside contractors; coordinates communication with and work of outside contractors.
•    Monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment.
•    Ensures all fire and safety inspections are completed and any discrepancies corrected; ensures property is following all safety and sanitation policies, procedures, and regulations.
•    Supervises and assists staff in maintenance and repair of equipment, buildings, and property as needed.
•    Compliance with company standards and applicable laws including but not limited to; Fair Housing, OSHA, Landlord Tenant, Local Building Codes, OSHA, and EEOC. Attend and participate in company safety meetings and required trainings and other safely related laws and requirements, and by reporting accidents and incidents promptly to management in an accurate manner
•    Respond quickly to emergency situations during work hours and on-call after hours as needed.
•    Follows established process for inventory of supplies and materials at the community, by tracking inventory used, returning unused inventory, and notifying supervisor about re-ordering needs. Supports cost saving initiatives by fixing rather than replacing parts when possible and not being wasteful with materials and supplies
•    Maintains high levels of customer service for prospects, residents, vendors, and associates
•    Travel maybe required to assist other properties as needed, attend required training classes, respond to emergency after hours maintenance or other situations as necessary
•    Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:
•    Directly supervises maintenance technicians assigned to the property
•    Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
•    Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIAL POSITION REQUIREMENTS:
•    Must have and maintain a valid California driver’s license, vehicle insurance coverage limits, and driving record in compliance with Company policy
•    Ability to travel within and outside the county as needed.

QUALIFICATIONS:

•    High School Diploma or equivalent required
•    Three to five years industry or maintenance related experience
•    One to two years of Supervisory experience
•    Relevant certification preferred (EPA, HVAC, CPO)
•    Valid California driver’s license and Proof of Insurance per Company Policy
•    Bilingual skills a plus

 
SKILLS:

•    Ability to effectively communicate with residents, vendors, and individuals across the organization.
•    Outstanding orientation for customer-service with the ability to stay calm when addressing customer problem.
•    Ability to prioritize demands, organize time and resources to deliver solid and consistent results for the business and bring assignments to successful completion
•    Ability to be “on-call” when requested and respond promptly to service emergencies
•    Punctuality and regular attendance as scheduled
•    Ensure compliance with time management policies including meal and rest periods
•    Ability to effectively communicate with residents, vendors, and individuals across organization
•    Ability to read and write English, speak, and understand spoken English
•    Basic computer skills required

PHYSICAL ABILITIES AND WORK ENVIRONMENT
•    Constant activity that requires intermittent bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight materials) up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, and climbing ladders/stairs.
•    Requires manual dexterity to operate small motorized equipment or other tools.
•    Must have normal range of hearing, vision, and perception for proper operation of machines and equipment
•    Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet)
•    Requires the use of appropriate safety equipment as required including back belts, goggles, masks, and gloves
•    The noise level in the work environment is usually moderate. Requires occasional work where the sounds and noise levels are distracting or uncomfortable.

*For On-Site Maintenance Associates:
Depending on the size of the property a Maintenance Supervisor may be required to live on-site as a condition of employment for the convenience of the Company. Housing agreements will be provided with additional information and requirements for on-site employees.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.