Front Desk Receptionist

Seeking a full-time for a family practice / urgent care setting. Clinic hours are Mon-Fri 7a-6p. No nights or weekends.

Athenahealth EMR Experience a plus. Medical office experience is a plus as well.

Summary

Under the general and direct supervision of the Practice Administrator, provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution, flow of correspondence, requisition of supplies, as well as additional clerical duties.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Check-In: Obtain patient information utilizing web-based onsite registration, website registration, or PM. Schedule patient for an appointment, check-in the patient, collect and input insurance information, utilize appropriate batch, and notify the nursing staff of any pertinent information related to urgency of patient condition.. Take updated photo of patients for chart. Keep patients informed of approximate wait time. Offer cell care to eligible patients.

Check-Out: Import correct procedure and diagnostic codes from EMR to PM, collect and post proper payment and payment form, print appropriate receipt for patient, approve visit as paid for Satellite Med insurance, approved primary for commercial insurance, print statement for company, utilize correct batch, process payment utilizing Satellite Med’s Credit card processor, and make appropriate follow-up appointment. Set up payment plan per protocol for patients choosing this option. Offer Care Credit to eligible patients. Import faxes to appropriate chart using Document Management.

Phones: Utilize phone system properly, answer phones in a courteous manner, quickly identify caller’s needs, route calls appropriately, create complete flag and phone notes and route appropriately. Reply to all phone notes and flags in a timely manner. Have a working knowledge of secure messaging and company email. Offer cell care to eligible patients.

Communication: Communicate with all staff, patients, and referring offices in an intelligent and professional manner using phones, EMR messages and phone notes, company email; utilizing each method when appropriate. Follows up and seek resolution to complaints per policy and problems and report them to supervisor. Report all incidents as per policy

Financial: Ensure proper handling of money and payment. Reconcile daily payments ; also closeout with team member.

Competencies

Flexibility.

Communication Proficiency.

Collaboration Skills.

Customer/Client Focus.

Technical Capacity.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is also responsible for keeping the front lobby clean and stocked.

Physical Demands

This is largely a sedentary role, however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

Position Type and Expected Hours of Work

This position offers both part-time and full-time positions. Front office staff is expected to be present until the last patient leaves at the end of the day.

Travel

No travel is expected for this position.

Additional duties may be assigned.

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Cookeville, TN 38506 (Preferred)

Work Location: In person

Salary : $13