What are the responsibilities and job description for the Customer Service position at Sato?
About the Role:
We are looking for a Customer Service Representative to join our team and provide exceptional support to our customers. The ideal candidate is passionate about helping people, has excellent communication skills, and is comfortable handling inquiries across multiple channels such as phone, email, and live chat.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in-person in a professional and friendly manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain customer records by updating account information in the system.
- Process orders, returns, and refunds efficiently.
- Collaborate with other departments to ensure customer satisfaction.
- Meet performance targets, including response time and resolution rate.
- Gather customer feedback and report common issues to management.
- Stay up-to-date with company products, services, and promotions.
Requirements & Qualifications:
- Education: High school diploma or equivalent (Bachelor’s degree is a plus).
- Experience: Previous experience in customer service or a related field is preferred.
- Skills:
- Strong verbal and written communication skills.
- Active listening and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and CRM software is a plus.
- Ability to handle challenging customers with professionalism and patience.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and other benefits (if applicable).
- Career growth opportunities and training programs.
- Flexible work schedules (if applicable).
- A supportive and team-oriented work environment.
Salary : $2,000 - $4,000
