What are the responsibilities and job description for the Home Finding Specialist position at Saturday Properties?
Description
We’re a growing real estate company on the cutting edge. What sets us apart is our dynamic culture: we focus on having the right people in the right seats. By prioritizing work/life wellness, our team members are fully-focused and happy while at work. We develop more than properties, we develop people.
Accountable for assisting in the leasing operations of designated communities. Dedicated to assisting prospective residents by providing expertise to simplify the home-finding process. Coordinates high-quality tours to contribute to the division's objective of maintaining sustained occupancy.
Essential Duties and Responsibilities:
Lead Management
- Handle incoming sales by phone, e-mail, and online chat.
- Uses a consultative leasing approach to evaluate customer needs while communicating relevant benefits.
- Engage, Discover, Build Value, and Advance with each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.
Convert Leads to Tours
- Accurately communicate the benefits and features of the Saturday portfolio.
- Provide accurate information to residents and prospects in a courteous manner; fill all reasonable requests or requirements.
- Provide information regarding specific communities as well as services offered with the goal of generating leases for the sites.
- Stay up to date with all promotions/leasing incentives.
Application Management
- Assist in preparing lease agreements, ensuring accuracy and compliance with company policies and legal requirements.
- Promotes positive, proactive customer interactions to make their Saturday experience of the highest quality.
- Input all activities into company provided databases in a timely and accurate manner.
- Ability to work in a team environment. Supporting each other to exceed customer expectations and sales goals.
- Maintain company's customer service and sales standards.
- Supports other centralized departments as directed.
- Displays a high level of integrity and professionalism at all times in dealing with residents, employees, and outside contacts.
- Maintain company’s customer service and sales standards.
- Perform additional duties as assigned, such as helping applicants through the application process, confirming move-in requirements, insurance audits, etc.
Competencies:
Be Helpful
Be present and Make it Easy
Be Fun
Be someone that people want to work with and make time for friends, family, and your own passions
Be Better
Be constantly improving, be curious, figure out a better way
Be a Team Player
Put the success of the team ahead of themselves and raise the performance of everyone around them
Take Action
Display urgency – come prepared and make the best decision possible with the information in front of you
Do the Right Thing
Own our mistakes, make it right, and move forward
Benefits:
- Medical, dental, and vision insurance
- Disability and life insurance
- 4 weeks paid time off
- 11 paid holidays and volunteer time off
- 401(k) plus match
- Employee wellness program
Requirements
Minimum Qualifications:
- High School Diploma or equivalent work experience
- Two years experience in a customer service environment
- Superior customer service skills and desire to help people
- Strong detail orientation, administrative and organizational skills
- Demonstrated proficiency in working with computers including word processing, excel, calendar management, software/database
- Excellent oral and written communication skills to effectively communicate with employees, customers, and vendors
Preferred Qualifications:
- Multilingual
- Yardi experience
Salary : $20
