What are the responsibilities and job description for the Helpdesk Technician position at Satwic Inc?
Job Description
- Helpdesk offering in-person, on-phone, and virtual/remote support for hardware and software issues.
- 5 years of enterprise IT experience supporting at least 200 users.
- Enterprise remote mobile device management.
- Enterprise user equipment provisioning, installing, maintenance - smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
- Enterprise asset inventory management, including procurement, assignment, retire-ment, and disposal.
- Printer management - local and network printer setup, install, troubleshooting.
- Authoring and upkeep of documents for User Guides and Standard Operation Pro-cedures (SOP).
- Audio/video conferencing equipment support and maintenance.
- End-user training, including the creation of pre-recorded training videos.
- Maintenance of locomotive passenger WIFI, passenger information, and automatic passenger count systems.
- Lift up to 40 lbs.
- Valid Class C Driver's license with a satisfactory driving record
Environment
- Windows 10 and 11
- Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
- Microsoft Active Directory (on-prem and Azure)
- Workspace ONE / AirWatch MDM
- Trapeze AssetWorks Management
- Masabi JustRide Ticketing Platform
- SiteHelp Desk
- KnowBe4 Phish Alert Platform
- Proofpoint Antispam Platform
- Manage Engine ADmanager Plus and Endpoint Central
- VoIP Systems: Jive, RingCentral, Telecommunication
- Apple iPhone iOS
- Google Android OS
- Crestron, Shure, and Tesira Audio/Video equipment
- Helpdesk offering in-person, on-phone, and virtual/remote support for hardware and software issues.
- 5 years of enterprise IT experience supporting at least 200 users.
- Enterprise remote mobile device management.
- Enterprise user equipment provisioning, installing, maintenance - smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
- Enterprise asset inventory management, including procurement, assignment, retire-ment, and disposal.
- Printer management - local and network printer setup, install, troubleshooting.
- Authoring and upkeep of documents for User Guides and Standard Operation Pro-cedures (SOP).
- Audio/video conferencing equipment support and maintenance.
- End-user training, including the creation of pre-recorded training videos.
- Maintenance of locomotive passenger WIFI, passenger information, and automatic passenger count systems.
- Lift up to 40 lbs.
- Valid Class C Driver's license with a satisfactory driving record
Environment
- Windows 10 and 11
- Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
- Microsoft Active Directory (on-prem and Azure)
- Workspace ONE / AirWatch MDM
- Trapeze AssetWorks Management
- Masabi JustRide Ticketing Platform
- SiteHelp Desk
- KnowBe4 Phish Alert Platform
- Proofpoint Antispam Platform
- Manage Engine ADmanager Plus and Endpoint Central
- VoIP Systems: Jive, RingCentral, Telecommunication
- Apple iPhone iOS
- Google Android OS
- Crestron, Shure, and Tesira Audio/Video equipment
