What are the responsibilities and job description for the Director of Operations and Banquets position at Saucon Valley Country Club?
JOB DESCRIPTION
No Job Description for a position can possibly include all duties which may be requested by guests or required by the club. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
Position: Director of Operations and Banquets
Department: House
Reports to: Assistant General Manager
Purpose:
To create and provide an exceptional service to club members, their families, and guests by consistently meeting and exceeding their expectations. Overview and management of House Support teams including Facilitation, Employee Shuttle, and Housekeeping.
Job Summary:
The Director of Operations and Banquets desires to be a part of a dynamic leadership team who is striving for continual growth and development. The ideal candidate is creative and dynamic and will have the opportunity to develop and form a team. They will provide guidance, and leadership to the banquet team, running a large portion of the events. The Director of Operations and Banquets will ensure the facilitation team is setting up and breaking down all functions as according to schedule.
The Director of Operations and Banquets will offer support to the Housekeeping team by making sure the Support Services manager has all necessary resources to ensure standards are being kept. The Director of Operations and Banquets will assist the Support Services manager in staffing, scheduling, and oversight of the Valet team and Employee Shuttle. They work with other departments to assure that member and guest’s expectations are exceeded.
Job Knowledge, Core Competencies and Expectations:
Banquets:
Physical Demands and Work Environment:
No Job Description for a position can possibly include all duties which may be requested by guests or required by the club. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
Position: Director of Operations and Banquets
Department: House
Reports to: Assistant General Manager
Purpose:
To create and provide an exceptional service to club members, their families, and guests by consistently meeting and exceeding their expectations. Overview and management of House Support teams including Facilitation, Employee Shuttle, and Housekeeping.
Job Summary:
The Director of Operations and Banquets desires to be a part of a dynamic leadership team who is striving for continual growth and development. The ideal candidate is creative and dynamic and will have the opportunity to develop and form a team. They will provide guidance, and leadership to the banquet team, running a large portion of the events. The Director of Operations and Banquets will ensure the facilitation team is setting up and breaking down all functions as according to schedule.
The Director of Operations and Banquets will offer support to the Housekeeping team by making sure the Support Services manager has all necessary resources to ensure standards are being kept. The Director of Operations and Banquets will assist the Support Services manager in staffing, scheduling, and oversight of the Valet team and Employee Shuttle. They work with other departments to assure that member and guest’s expectations are exceeded.
Job Knowledge, Core Competencies and Expectations:
- High School Diploma or GED required
- College degree in hospitality a plus
- Four plus years in a proven management role
- Knowledge of catering software, such as NorthStar, Reserve, Delphi, or Caterese is a plus
- Strong administrative and computer skills with proficiency in Microsoft Office Suite: emphasis on Excel, Word, and PowerPoint
- Ability to perform job functions with attention to detail, speed, and accuracy; ability to prioritize and organize
- Strong written and verbal communication skills
- Oversee and implement banquet and catering setup
- Lead and build banquet management team
- Food Safety Certification
- Alcoholic Beverage Certification
- Must have and maintain a valid driver's license
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Banquets:
- Manage the staff who work at the facility, including hiring new employees when necessary
- Serve as liaison between kitchen, service, and management staff
- Responsible for overseeing the preparation, execution, and breakdown of banquet functions – walking the room to ensure proper setup, based on specifications (table position, place settings, etc.)
- Responsible for Banquet equipment and storing it in their proper places
- Effectively supervise the Banquet staff during all food and beverage service – ensure staff is in proper uniform
- Responsible for adhering to Club policies and procedures
- Build banquet standard operation procedures and policies
- Conduct all designated staff/pre-function meetings – giving out assignments to the staff
- Meet with client during the function to ensure they are satisfied with the service provided
- Assist in coordinating miscellaneous items for functions
- Ensuring that all catering staff members follow safety standards and procedures at all times
- Ensuring that all alcohol servers have valid IDs and knowledge of state regulations regarding alcohol service
- Discussing sales contract details with the Director of Events and Executive Chef
- Consulting with the Banquet Chef regarding the timing of meal courses to be served
- Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables
- Managing the availability of liquor and soft drinks, when required
- Preparing work schedules and completing documentation in a timely manner
- Answering customers' questions and accommodating special requests
- Work directly with Lead Facilitator
- Train all Facilitation staff in all aspects of facilitation including understanding the required set up listed on a BEO.
- Ensure all club events, private parties and golf events are set up and broken down properly in an organized and timely manner.
- Responsible for ensuring all club property used for facilitation (moved and stored) is handled with care including any automotive vehicles.
- Enforces compliance with established club dress code for the department while on club property.
- Oversees that all employees behave in a professional, respectful and appropriate manner at all times.
- Ensure staff payroll is correct and accurate. Submit changes as needed.
- Create and communicate daily worksheets for upcoming events.
- Work directly with Support Services Manager
- Report and submit accident paperwork that involved a valet team member and a member vehicle.
- Make staff aware of any club events, private parties and golf events that may run in conjunction with the valet department
- Responsible for resolving member and guest concerns when brought to your attention
- Maintain uniform standards
- Shuttle:
- Work directly with Support Services Manager
- Assist with staffing of shuttle drivers
- Communicate maintenance needs
- Inform staff of shuttle schedule, opening and closing
- Work directly with Support Services Manager
- Ensures the highest standards of sanitation, cleanliness, and safety.
- Provide basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows and scouring bathrooms
- Communicate planned work scheduled assignments such as specific dates for deep cleaning of venues
- With the support of the housekeeping staff, responsible for the training, supervising and development of all housekeepers in accordance with Club policies and procedures.
- Evaluating potential housekeeping staff candidates and making hiring decisions with the input of senior management
- Inspects the housekeeping staff periodically to check the quantity and quality of their work.
- Coordinates with housekeeping manager
- May support opening and closing procedures.
- Observes all Club safety practices and protocols.
- Responds promptly and professionally, whether by phone or email, throughout the setup process of events
- Attends and contributes to weekly BEO meetings
- Maintain past event setup plans
- Updates weekly facilitation information for all affected staff
- Attends weekly management meetings and contributes to discussion
- Meets with other department managers to plan facilitation aspects of special events organized by the staff members
- Maintains property wide inventory, upkeep and organization of china, glassware, silverware, banquet ware (including, but not limited to, chafers, banquet utensils, buffet enhancements, furniture, kegerators, coolers, etc.)
- Scheduling of facilitation, valet, banquet, and shuttle teams
- Processing payroll of facilitation, valet, housekeeping, and shuttle teams
- Ensuring Housekeeping payroll and scheduling is being done to standard
- Writing and implementation of facilitation training manuals and standard operating procedures
- Performs routine inspections of all storage areas
- Final check on all event setups
- Checks function sheets against actual room setup
- Develops and implements Housekeeping standards in conjunction with the Director of Housekeeping
- Performs special projects as assigned
- Assisting with Club decorating for the holidays
- Responsible for adhering to club policies and procedures
- Assist in coordinating miscellaneous items for functions
- Performs other duties and assignments as requested by the General Manager or Assistant General Manager
Physical Demands and Work Environment:
- Ability to be active entire shift
- Must be able to push, pull or lift up to 50 pounds
- Must be able to climb stairs
- Ability to work in a hot, humid, and noisy environment
