What are the responsibilities and job description for the Client Success Representative position at Sauer Compressors USA?
After Sales Administrator Responsibilities:
- Serves as first point of contact for customer issues and inquiries; records information related to service calls and helps to direct to the appropriate party to handle in a friendly, courteous manner
- Schedules and coordinates travel for Field Service Technicians, ensuring adequate coverage and utilization for the department and timely onsite visits for customers
- Analyzes information including Field Service Reports, warranty information, Infocircle data and other resources to maintain the highest level of quality
- Utilizes Salesforce to generate Service opportunities and quotes, manage service cases, updates records and reviews information daily
- Maintains relationship with parent company to report service issues and support warranty claims
- Engages vendors and/or other departments within Sauer USA to determine appropriate resolutions to new or long-term challenges
- Assists with the creation of graphs, reports and spreadsheets for department and metric tracking
- Schedules and coordinates trainings for customers and distributors in conjunction with the Training Coordinator and pursues other revenue generating opportunities within the Service Department
- Follows up on outstanding warranty claims and expenses and maintains information for pending claims
- Prepares and submits service invoices to Accounting and assists with reconciliation as needed
- Other duties as assigned
Expectations:
- Strong communications skills
- Ability to diffuse high tension situations by providing excellent customer service
- Must be detail-oriented with proficient computer skills, especially in the use of Microsoft products
Education and Experience:
- High School Diploma or GED required
- At least 2-5 years of administrative experience to include report generation, tracking and filing of documentation
- Salesforce experience preferred
Benefits & Compensation:
- Salary commensurate with experience
- Full medical & dental benefits, paid vacation & holidays, 401K, plus performance bonus
- Growth opportunities are available
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
