What are the responsibilities and job description for the Registration Specialist - Wisconsin Heights Clinic position at Sauk Prairie Healthcare?
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Title : Registration Specialist - Wisconsin Heights Clinic
FTE: 1.0 FTE (40 hours/week)
Schedule: Monday - Friday 8:00 am - 4:30 pm
Holiday Rotation: No
Weekend Rotation: No
On Call Requirements: N
POSITION SUMMARY
Performs a variety of receptionist duties to keep the front office and clinic running smoothly and well-organized.
POSITION TECHNICAL RESPONSIBILITIES
Customer Service Responsibilities:
- Immediately welcome patients and their family members on the phone and in person with a warm greeting. Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.
- Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.
- Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers. Actively listen to patients to best meet their needs, while showing empathy.
- Keep patients informed of any delays in the process.
- Take responsibility for the encounter and received calls, including transfers to internal departments.
General Duties
- Schedule appointments for patients in a friendly, professional manner utilizing the appropriate provider template to ensure accuracy.
- Direct phone calls to the appropriate staff or take complete messages and route them to the appropriate person in a timely manner.
- Gather appointment, demographic and insurance information when scheduling appointments.
- Verify patient demographic and insurance information upon check-in.
- Assist patients with completing and signing all required documentation and questionnaires.
- Communicate any required payment due at the time of check in when scheduling.
- Collect all co-pay and self-pay balance payments.
- Send all payments and receipts to business office on a daily basis.
- Keep current with changes in insurance benefits.
- Keep current with all process changes.
- Maintain confidentiality of patient information.
- Maintain a neat, clean and professional work area free from food. Keep patient waiting areas cleaned, organized, and with current resource materials.
- Open and deliver mail daily.
- Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).
- Cross train and staff other clinics as needed.
- Perform other duties as assigned.
POSITION REQUIREMENTS
Education:
- Required: None
- Preferred: None
Experience:
- Required: None
- Preferred: One year working in a medical office setting, medical terminology, and computer knowledge of medical billing systems
Licenses and Registrations:
- Required: None
- Preferred: None
Certification(s):
- Required: None
- Preferred: None
BENEFIT SUMMARY
- Competitive health and dental insurance options
- Flexible paid time off to balance work and life
- Retirement plan with immediate vesting and employer match
- Discounted membership to our state-of-the-art fitness facility
- Generous tuition reimbursement
- Employer provided life and disability insurance
- Free parking at facility
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