What are the responsibilities and job description for the Retail Market Manager position at Sauk Valley Bank?
Description
BENEFITS:
- Health Insurance
- Short Term Disability
- Long Term Disability
- Life Insurance
- Dental
- Vision
- 401K
- Student Loan Debt Repayment
- PTO
SUMMARY:
The position of Retail Market Manager is responsible for managing the retail banking operations of the Branch, ensuring the maintenance of the Sauk Valley Bank customer service culture and standards. This position provides leadership, training, support and supervision to personnel, remains fully knowledgeable of bank products and services and is responsible for a superior level of internal and external relationship management.
Ensures compliance with all Bank policies and procedures, as well as, state and federal banking regulations.
ESSENTIAL DUTIES
- Engages in business development activities and is actively involved in instilling and maintaining a positive sales and service environment through ongoing education, supervision, mentoring and coaching of retail personnel.
- Reinforces the application of superior customer service through his or her own example along with appropriate follow through with existing customers.
- Responsible for attaining established branch and Bank goals through active participation in sales management and officer call programs.
- Responsible for education of retail staff on the banks products and services.
- Responds to inquiries or refers inquiries to the appropriate department or person, and exhibiting the necessary follow through with customers and/or staff involved.
- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.
- Preparing and executing loan documents. Monitor and collect loans.
- Marketing retail products offered by SVB.
- Review “shops” with direct reports.
- Represents the Bank in various community and civic functions to further enhance the Bank’s image and develop additional business.
- Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment.
- Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets
- Knowledge of regulatory compliance and internal bank policies and procedures.
SUPERVISORY RESPONSIBILITY:
The position of Retail Market Manager is responsible for the supervision of employees located in the branch offices retail banking operation.
Requirements
MINIMUM REQUIREMENTS:
- Bachelor’s degree or 4 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of business development or sales experience with a supervisory background.
- Advanced knowledge of related state and federal banking compliance regulations would be preferred, with exposure to Bank products, services, policies and procedures.
- Knowledge of retail lending and operations activities and terminology.
- Ability to provide leadership, supervision and training for employees using positive techniques to ensure maximum productivity; demonstrate ability in organizational and delegation skills.
- Ability to work with no supervision while performing duties.
- Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
- Bilingual preferred, but not required.
Sauk Valley Bank is an Equal Opportunity Employer. SVB is committed to the provision of equal opportunity employment for all qualified persons in all job classifications in recruitment, selection and promotion without regard to race, color, religion, gender, gender identity, sexual orientation, parental status, national origin, age, disability, military status, veteran status or any other protected status. Submission of this information is voluntary and is not considered in employment decisions. This information will be kept separate from the employment files and is considered confidential.
Management reserves the right to change this position description at any time according to business needs.
Sauk Valley Bank offers medical, short-term disability, long-term disability, life, vision, dental, and 401k benefits for all full-time positions. PTO will vary depending on the level of the position.
This position is eligible for an incentive.
Updated January 30, 2025
Salary : $50,000 - $70,000
