What are the responsibilities and job description for the Guest Service Coordinator - Full Time position at Sauna House Greenville?
Title: Guest Service Coordinator
Location: Sauna House - Greenville, SC
Pay: $17 / hour tip pool
Start Date: TBD – target late April / early May 2025
Job Type: Full-time up to 40 hours per week
Benefits:
- Paid time off
- $150 / month health care stipend
- Two free bathhouse visits per week
- One free bathhouse private room session per month
- 20% discount for friends and family visits
- 40% off bathhouse merchandise and beverages
Job Summary:
As a member of the Guest Service team at Sauna House, your primary focus is setting the stage for each guest to have an enjoyable and relaxing experience within our walls. You are kind, genuine, compassionate, and knowledgeable about the offerings at Sauna House and the benefits of hot and cold contrast therapies.
Job Responsibilities and Duties:
- Provide exceptional customer service to our guests by creating and maintaining a welcoming and warm environment.
- Check guests in and out of the bathhouse, handling necessary intake information and billing.
- Manage phone calls, emails, and bookings, providing accurate information about services and promotions.
- Understand, anticipate, and accommodate the needs of guests.
- Manage and create appointments to make efficient use of the bathhouse space.
- Restock and clean throughout the shift, using opening, closing, and in-shift checklists.
- Communicate effectively with coworkers and management.
- Read, study, and learn about Sauna House’s offerings. Be confident speaking about the health benefits of sauna and cold therapy so you can share this information with our guests.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
Application Question(s):
- Why are you interested in joining the Sauna House Greenville Team?
- What is your experience with contrast therapy?
Work Location: In person
Salary : $17