Artificial Intelligence Specialist

AI Support Engineer

San Francisco

110K – $150K

CLIENT PROFILE

We’re a growing team of builders backed by a host of top-tier investors. The ML infrastructure market is massive, and we’re just getting started. If you’re excited to work on engaging and relevant problems while building something new from the ground then this is the one for you!

THE ROLE

As an AI Support Engineer, you’ll manage and resolve support requests, maintain our knowledge base, and use various tools to troubleshoot issues, ensuring our users have a seamless experience. This role includes a mix of core responsibilities and opportunities for extended contributions.

We all work closely with our users, learning from their experiences and turning our learnings into ideas for improving the support processes and user experience.

RESPONSIBILITIES :

• Resolve critical user issues and build tools to assist customers in smoothly deploying ML models at scale.
• Own and maintain our Product Knowledge Base.
• Collaborate with our Forward Deployed Engineering team to troubleshoot complex ML pipeline issues, from data preprocessing to model serving.
• Assist users in optimizing ML models, including working with technologies like TensorRT for GPU acceleration.
• Become an expert in our open-source Truss library, contributing to its development and helping users package diverse ML models efficiently.
• Identify patterns in user feedback to shape our product roadmap, particularly around ML model deployment and scaling features.
• Own products and projects end-to-end, functioning as both an engineer and a project manager, with a focus on user empathy, project specification, and end-to-end execution.
• Navigate ambiguity and exercise good judgment on tradeoffs and tools needed to solve problems, avoiding unnecessary complexity.
• Demonstrate pride, ownership, and accountability for your work, expecting the same from your teammates.

REQUIREMENTS :

BENEFITS :

Salary : $110,000 - $150,000