Technical Support Specialist

Sav-Rx, located in Fremont, NE, is dedicated to improving the health and lives of our patients through exceptional clinical practices and unwavering commitment to best-in-class service delivery. The Sav-Rx experience is defined by superior service, competitive rates, transparent practices, and cutting-edge clinical programs delivered by outstanding, professional associates. Sav-Rx is a growing company, investing in both technology and human capital.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

Job Description

We are seeking a Technical Support Specialist to join the growing Sav-Rx team. Our ideal candidate has Active Directory experience as well as Scripting experience. Our Technical Support Specialist will report directly to the VP of IT and will play a vital role in keeping our front line workers online and effectively working. The position is based in our Fremont, NE Office with minimal travel time required (less than 5%).

Responsibilities

· Organize, configure, and maintain equipment, such as desktops/laptops, printers, copiers, scanners, and faxes. Assess third-party applications for deployment and incorporation into existing commercial operations. Installation of new computers and peripherals.

· Provide support to other IT personnel as needed.

· Set up the computer system for new employees. Move and change user preferences and file migration as necessary.

· Implement, support, and troubleshoot incidents related to PCs/laptops/mobile devices using conventional procedures and proven guidelines.

· Manage accounts and access requests for various software as a service (SaaS) applications and Active Directory. Maintain file system security, data integrity, and password security for an organization’s desktop environment.

· Maintain documentation for software licensing and convey to information technology leadership when support or licensing needs to be renewed.

· Follow IT protocol policy and procedures.

· Implement customer service principles and standard operating procedures (SOPs) concerning remote IT support.

· Monitor and learn new developments in the IT industry.

· Handling customer technical support cases through phone and email submission

· Evaluating system potential through assessing compatibility of new programs with existing programs

· Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

· Maintaining system functionality by testing computer components

· Achieving computer objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

· Maintain client confidence by keeping their information confidential

· Preparing reference material for users by drafting operation instructions

Qualifications and Education Requirements

• Active directory experience
• Scripting experience (PS, Perl, Python)
• Possess simple system administrator skills, such as handling virus protection updates, domain account management, systems monitoring, and servers.

Preferred Skills

• Experience in Linux, Windows, MAC
• A , N , or S CompTIA Certifications

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Windows and Linux: 1 year (Required)
• Kubernetes: 1 year (Required)

Work Location: In person

Salary : $45,000 - $70,000