Veterinary Receptionist/Client Service Representative

Savannah Animal Hospital, located in historic Lewes, DE, is seeking a full-time Front Desk Receptionist/CSR to join our busy 7-doctor general practice.

Front Desk/Client Service Representative Duties:

• Greet all clients in-person and by telephone in a prompt and welcoming manner - our reception team is the client’s first impression of our hospital.
• Answer a high volume of phone calls using a multi-line phone system.
• Schedule and confirm patient appointments in accordance with established processes to maintain hospital flow and quality of care.
• Perform activities such as client check-in/outs, answer questions, complete paperwork, process payments, explain fees, prepare invoices, confirm appointments, etc.
• Help clients with the purchase of pet food, prescriptions, and other retail items.
• Triage same day sick and emergency appointment requests.
• Provide compassionate assistance to clients during their pet’s end of life stage.
• Enter and verify client data using a computerized client records database.
• Process incoming and outgoing email, faxes, and other correspondence.
• Complete end-of-day reporting and balance funds drawer.
• Maintain the cleanliness of the waiting room and stock supplies as needed.
• Cleanup of animal "accidents" in the lobby, sidewalks, and parking area will be part of the daily routine.
• Other tasks as assigned.

Qualifications:

• High School Diploma or equivalent.
• Minimum of one (1) year of experience in a front desk receptionist or client service position in a high-patient volume veterinary hospital or medical setting.
• Minimum of one (1) year of experience with high volume appointment scheduling for multiple doctors using scheduling software.
• A basic understanding of common companion animal issues, preventatives, and treatments helpful.
• Must be comfortable around animals that are injured, sick, aggressive, or at the end-of-life stage.
• Ability to remain calm and professional during emotional or upsetting situations.
• Comfortable working in a loud environment with frequent barking, whining, growling, etc.
• Occasional heavy lifting when assisting clients with large bags or cases of pet food, etc.
• Shifts are four 10-hour days, 40 hours per week, with rotating Saturdays.
• No late nights or Sundays.

We offer a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off for all eligible employees. More information about compensation and benefits will be provided during the interview process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.