IT Specialist - Rockford, IL

We're looking for an IT Specialist who thrives on delivering exceptional support, communicates clearly with users at all levels, and values collaboration as much as technical know-how.

In this vital role, you'll be a key player in ensuring our people—and their tech—are always ready to perform at their best. From configuring hardware and resolving complex software issues to providing white-glove service both remotely and onsite, your impact will be felt across the organization. You’ll also contribute to larger IT initiatives, M&A integrations, and AV support, gaining exposure beyond day-to-day help desk tasks.

If you bring a passion for tech, a drive for excellence, and a people-first mindset, we want to hear from you.

The IT Specialist I will contribute to the success of the company by ensuring that IT resources are functioning properly and being maximized by end-users. This position provides technical expertise, guidance, and support to users both in-person and remote. Identify, research, and resolve technical problems with PCs, laptops, and network connections. Responds to service requests submitted via problem-tracking software, telephone calls, email, voicemail, and verbal requests. Responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers, mobile devices, peripherals and will work closely with other members of the technology department to support all end users. The IT Specialist I will also contribute as needed to the maintenance and support of the server related hardware, software, and networking systems.

The Information Technology Specialist I can expect to focus in the following areas:

• Configure, install, and setup PCs and laptops (hardware, operating system, network connection, and appropriate software)
• Provide hardware technical support for PC, laptop, and network users (troubleshooting, client system maintenance, training, etc.)
• Provide software technical support (loading software, assisting with applications, email, troubleshooting, training, antivirus, security updates and patches, etc.)
• Install/relocate hardware, configure, and maintain computer systems, desktop setups, software and peripheral devices
• Assist with maintaining hardware inventory information in the asset management software. Including inventory, asset destruction and disposal and prepping for recycling
• Assist with and provide technical expertise overall audio/visual (AV) equipment and conference room setup
• Assist with M&A acquisition cut overs and travel on occasion to remote sites for hardware setup and migration of new employees. Travel may be required or on as needed basis
• Provide technical support and troubleshooting assistance to end-users via phone, email, or in person
• Diagnose and resolve software, hardware and network-related issues promptly and effectively
• Escalate complex issue to appropriate IT support staff and follow up on problem resolution
• Document, track, and monitor problems to ensure timely resolution and maintain accurate records of support requests and solutions
• Configure, deploy, support mobile devices and maintain mobile device management software
• Monitor the help desk and provide solutions to support requests and tickets
• Perform user and computer moves, adds, and changes in various systems (Active Directory, Azure, web portals and admin consoles, etc.)
• Write and maintain detailed system documentation and procedures. Prepare training materials as required
• Create and maintain detailed system configuration and procedural documentation
• Maintain a high level of technical knowledge by participating in educational opportunities, reading and researching technical publications and online training
• Contribute to the overall effectiveness of the IT team by assisting with various projects and filling in for others as needed
• Ability to work non-standard business hours (evenings/weekends) on occasion
• Work on special projects when not performing other Technical Support duties and as time permits.
• Perform projects and tasks as directed by the IT Supervisor. Perform other duties as required by supervisor/manager
  
  

A couple things to note about our IT Specialist I position:

• This position is a full time in person position based in our Headquarters in Rockford, IL office
• You can expect to work Monday - Friday 8:00am - 5:00pm. On occasion there will be weekends and holidays.
• Must have reliable transportation.
  
  

The IT Specialist I position typically requires the following qualifications:

Education

• Associate degree, Bachelor’s degree preferred, in information technology, computer science or related field from an accredited school
• Relevant industry certifications are preferred. (MS, Cisco, Network or CompTIA A )
  
  

Experience

• 1 - 2 years proven success in a similar role
  
  

Preferred Qualifications

These Preferred Qualifications are “nice to have” but are not essential to carrying out the day-to-day functions of the job.

• Associate degree required, Bachelor’s degree preferred, in information technology, computer science or related field from an accredited school
• 2-3 years of experience in the Information Technology field
• Help Desk, desktop and network support experience
• Experience with rebuilding a PC with regard to reloading an operating system, reloading appropriate software, and reloading data files
• Ability to troubleshoot, solve technical and applications problems
• Experience with or industry certification; Microsoft Windows Server, Operating systems, Software troubleshooting, CCNA, iOS, Windows, Microsoft Office, Firewall, Computer hardware, CompTIA Network , Computer networking, Communication skills, CompTIA A
  
  

Why Join Us?

• We are a growing, fee-only, independent, majority employee-owned RIA.
• We believe in collaboration, innovation, excellence, doing what’s right, and helping our team to provide world class service.
• We help our clients reach their ideal futures.
• Our culture is described through our corporate values of excellence, integrity, lifelong learning, respect, growth, and servant leadership. These core values truly define the “Savant Way.” We are dedicated to living these values through our relationships with clients, each other, and the communities in which we serve.
  
  

The Perks

At Savant, we are committed to supporting our employees' as well as investing in their well-being and growth. We take a market-based approach to compensation. The expected base salary range for this role nationally is $22.55 - $30 per hour. However, final base pay will be carefully determined based on several factors, including responsibilities, job-related skills, relevant experience, geographic location, and market conditions. Additionally, this role may be eligible for other forms of compensation and benefits.

In addition to compensation. We also offer a comprehensive benefits package designed to enhance both your personal and professional life. Below is a list of our offerings. The specific benefits available for this role can be discussed in detail during the hiring process.

• Comprehensive Benefits Package on Day One: Enjoy immediate access to a robust benefits package starting on your first day of employment.
• Choice of Medical Plans: Select from two medical plans tailored to fit your needs.
• Health & Wellness Accounts: Opt for a Health Savings Account (HSA) or Flexible Spending Account (FSA) to manage your healthcare expenses.
• Flexible Dental Coverage: Choose between two dental plan options for optimal oral health.
• Vision Insurance: Keep your eyes healthy with our vision insurance plan.
• Company-Paid Life & AD&D Insurance: Feel secure with fully covered basic life insurance and accidental death & dismemberment benefits.
• Company-Paid Disability Coverage: Rest easy knowing you’re covered with both short-term and long-term disability plans.
• 401(k) with Company Match: Invest in your future with both Roth and Traditional 401(k) plans, featuring a per pay period company match.
• Generous Paid Time Off: Benefit from PTO that increases with your years of service, at least 11 paid holidays each year, a paid day each year for your Savantiversary, and enjoy shorter work weeks with our Summer Fridays.
• Personal Leave : Don’t stress with the opportunity for up to four weeks of leave for extenuating circumstances that may not qualify for FMLA.
• Parental Leave : Enjoy those first few weeks with your growing family. All parents welcoming a child into their home will receive four weeks of paid parental leave. Birth Parents will receive a total of 10 weeks when combined with their medical recovery leave.
• Bereavement Pay : During these difficult times, we recognize the emotional impact and offer leave time of up to 2 week’s for employees who experience a loss of a spouse or child.
• Professional Development Paid Time : Invest in your lifelong learning and excellence. through professional development. Employees receive two paid days per test for covered certifications or registrations.
• PTO Pool: We support each other! Any unused PTO can be donated for employees to utilize for serious medical situations involving themselves as well as an immediate family member.
• Dress Code: Enjoy a “Dress for Your Day” approach to your style. We offer wardrobe flexibility based on office culture, client expectations, and your daily schedule.
• Employee Recognition: Be celebrated with monetary awards through our recognition program.
• Team Incentive Plans : Participate in our team incentive plan for additional earning opportunities.
• Employee Assistance Program: Access support through our Employee Assistance Program whenever you need it.
• Exclusive Discounts: Take advantage of various discount programs for additional savings.
• Wellness Reimbursements: Get reimbursed for gym memberships and other wellness programs to stay fit and healthy.
• Additional Perks: Get reimbursed for your warehouse club memberships and receive an allowance for Savant Swag.
  
  

Take your career to new heights, apply today!

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the incumbent in this position. Any combination of equivalent education and work experience will be considered.

Savant Capital LLC, is an Equal Opportunity Employer.