Patient Concierge III

Our Story

Savas (pronounced sah-vus) is a derivative of the wordSeva(pronounced say-va), which means an act of selfless service and compassionate care. At Savas Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Visit our website atwww.savashealth.com.

Ability to travel to ALL (8) Southern California clinics which are located in Riverside County and San Bernardino County.

Job Duties

• Oversee and mentor a team of patient concierges, ensuring adherence to service standards and protocols.
• Conduct regular training sessions to enhance team skills in patient interaction and service delivery.
• Assess team performance, provide constructive feedback, and implement improvement plans as necessary.
• Ensure patients receive individualized support, including appointment scheduling, facility navigation, and addressing inquiries or concerns.
• Anticipate and address patient needs to enhance comfort during their healthcare experience.
• Gather and analyze patient feedback to identify areas for service improvement.
• Collaborate with administrative and clinical teams to streamline patient services and optimize operational efficiency.
• Ensure the availability of necessary resources and materials to support patient services.
• Act as a bridge between patients and healthcare providers, facilitating clear communication and understanding.
• Address and resolve patient concerns promptly, ensuring a positive experience.
• Demonstrate cultural competence when assisting diverse patient populations.
• Strong customer service skills with the ability to handle diverse patient needs.
• Excellent communication and interpersonal skills.
• Proficiency in medical office software, including electronic health records (EHR) systems.
• Knowledge of medical billing codes and insurance verification procedures.
• Ability to work independently and as part of a team.
• Prior experience in a healthcare front office setting preferred.
• Leadership skills to supervise and train staff.
• Verify patient insurance eligibility and benefits.
• Knowledge of collecting copays and patient payments.
• Pharmacy calls.
• Implement and maintain quality standards for front desk operations.
• Identify areas for improvement and implement changes to streamline processes.

Qualifications

• High school graduate or equivalent.
• Certified Medical Assistant license (preferred).
• Excellent customer service skills.
• Strong proficiency in medical terminology.
• Strong computer skills, including Word, Excel, and PowerPoint.
• Proficient use of fax and scanning machines.
• CPR/BLS certification required.

Conditions:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment:The noise level in the work environment is high to moderate.

Disclaimer:The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, facility, or the business.

The position purpose, principal accountabilities, essential functions, minimum qualifications and the requirements listed in this job description are representative only and are not exhaustive of the tasks that a Team Member may be required to perform. Savas Health reserves the right to revise this job description at any time, and to require Team Members to perform other tasks as circumstances or conditions of its business considerations or work environment change.

Equal Opportunity Employer:Savas Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.

Job Type:Full-time

Pay: Starts at $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Riverside, CA: Relocate before starting work (Required)
• Ability to travel to ALL (8) Southern California clinics which are located in Riverside County and San Bernardino County.

Work Location:In person