What are the responsibilities and job description for the Patient Liaison - In person position at Savas Management Center LLC?
About the Role:
The Patient Liaison plays a crucial role in enhancing the patient experience by serving as a bridge between patients and healthcare providers. This position is responsible for ensuring that patients receive the necessary information and support throughout their healthcare journey. The Patient Liaison will actively engage with patients to address their concerns, facilitate communication, and provide resources that promote their well-being. By fostering a positive relationship with patients, the liaison contributes to improved patient satisfaction and outcomes. Ultimately, this role is vital in creating a welcoming and supportive environment for all patients at our facility.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a healthcare or customer service role.
- Strong interpersonal and communication skills.
Preferred Qualifications:
- Associate's degree in healthcare administration or a related field.
- Experience working with diverse patient populations.
- Familiarity with electronic health record (EHR) systems.
Responsibilities:
- Act as the primary point of contact for patients, addressing inquiries and concerns in a timely and compassionate manner.
- Facilitate communication between patients and healthcare providers to ensure clarity and understanding of treatment plans.
- Provide patients with information about available services, resources, and support systems within the healthcare facility.
- Assist patients in navigating the healthcare system, including scheduling appointments and coordinating follow-up care.
- Gather feedback from patients to identify areas for improvement and enhance the overall patient experience.
Skills:
The required skills of strong interpersonal and communication abilities are essential for effectively engaging with patients and addressing their needs. Daily interactions will require active listening and empathy to ensure patients feel heard and supported. Organizational skills will be utilized to manage patient inquiries and coordinate appointments efficiently. Preferred skills, such as familiarity with EHR systems, will enhance the ability to access patient information quickly and accurately. Overall, a combination of these skills will enable the Patient Liaison to create a positive and seamless experience for patients navigating their healthcare journey.
Job Type: Full-time
Salary: $60,000- $80,000
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule: Monday - Friday 8-5
Location- Rancho Mirage, CA
Salary : $60,000 - $80,000
