Bank Teller (Float West)

This position is a Bank Teller Float role which will cover the Southbridge, Sturbridge and Charlton Branches at Savers Bank for puroses of training and branch staffing needs. At this time, Savers Bank also has a Bank Teller role assignment for the Sturbridge Branch.

No Banking experience is needed, Bank Teller training provided! *Starting rate $17.50 per hour with no Banking Experience - up to $19.50 per hour for Bank Teller experience*

Must be able to work 2 Saturdays per month (8:15 AM – 12:30 PM)

POSITION FUNCTION

This is a full-time, non-exempt position reporting to the Assistant Branch Manager. The Bank Teller is responsible for accurately and efficiently processing a variety of financial transactions, including deposits, withdrawals, transfers and payments. The teller will provide exceptional customer service by assisting clients with their banking needs, answering inquiries, and resolving any issues that arise while maintaining a deep understanding of our products and services.

KEY RESPONSIBILITIES

Customer Transactions/Customer Service:

• Accurately process customer transactions including deposits, withdrawals, transfers, check cashing, loan payments and ATM processing.
• Efficiently handle customer inquiries, identifying and resolving basic issues promptly.
• Accurately document customer interactions, complaints, and suspicious activities in the appropriate bank systems.

Account Maintenance/Use of Bank Systems:

• Assist customers with account recommendations, support customers with closing accounts, updating account information, and providing information on various banking products and services.
• Verify customer identity, account information, and funds availability to prevent fraud while ensuring accurate documentation in banking and CRM systems.
• Quickly identify and effectively resolve issues, handle minor technical problems with banking systems, and offer solutions that meet company and customer needs using in-depth product and systems knowledge.

Cash Handling:

• Manage and balance cash drawers daily by accurately recording all transactions, ensuring no discrepancies, and following proper cash handling procedures.
• Perform dual control activities, including vault opening/closing, ATM maintenance, ensuring strict adherence to security protocols.

Relationship Building & Sales Support:

• Promote exceptional customer service, build positive relationships with clients, provide excellent customer service and build trust to identify relationship deepening opportunities and refer to appropriate team member.
• Identify customer needs and refer them to appropriate banking products and services, including loans, credit cards, and investment accounts.
• Demonstrate teamwork and collaborate effectively to ensure smooth operations. Collaborate with the team, attend sales meetings, and contribute to promotions.
• Actively cross-sell products and services based on prescribed goals. Refer customers to appropriate services and personnel. Maintain comprehensive knowledge of bank products, services, policies, and regulations

Compliance: Security:

• Adhere to all banking regulations, policies, and procedures, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. Contribute to branch security by deterring robbery and theft through vigilance, proper greeting procedures, and monitoring activity.
• Follow bank procedures and policies to ensure the security of cash, customer information, and the safety of the banking environment.
• Ensure the confidentiality and security of customer information in accordance with bank policies. Must follow bank security policies and stay informed on the latest security protocols, and promptly reporting any security incidents.
• Adhere to all banking policies, procedures, regulations, and compliance requirements, actively participate in training sessions, and contribute to a culture of regulatory adherence within the bank. Participate in ongoing training and complete compliance courses as required

Representation of Savers Bank in the Community:

• Participate in Community Reinvestment Act (CRA) initiatives by volunteering in community service opportunities, supporting the bank’s culture of community involvement and social responsibility.

Additional Tasks:

• Perform administrative tasks such as auditing transactions, processing mail, scanning documents, maintaining logs, and ordering supplies.
• Participate in branch operations like opening, closing, audits, dual control, and maintenance tasks.

Education: High school diploma or equivalent; some college coursework or a degree in finance, business, or a related field is preferred.

Experience: 1 year of previous experience in Sales, Customer service or Cash handling required: Teller/banking experience is highly desirable.

Skills: The role requires attention to detail and accuracy, strong communication skills, and the ability to work efficiently in a fast-paced environment. Strong numerical and analytical skills. Excellent communication and interpersonal skills. Ability to handle confidential information with discretion. Proficiency in using computer systems and banking software.

PHYSICAL DEMANDS:· Frequently moves within the branch to perform duties and assist clients; may stand for extended periods while handling cash and banking documents; reviews documents and computer screens with sustained visual focus.· Occasionally lifts and carries items under 20 lbs., such as supplies or files; assembles and transports promotional displays for events; may adjust work hours or works extended shifts as needed.· Infrequently stoops, kneels, or reaches to access lower storage or file drawers; may travel between branches, regional offices, or external events.

Savers Bank is an Equal Opportunity Employer/Veterans/Disabled