Description
Job Title : Associate Manager
Who we are :
GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.
By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.
GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at .
Footnote disclosure : GreenDrop is a for-profit company and registered professional fundraiser where required.]
What you can expect :
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
- We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
What you get :
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including :
Bundled health plans such as medical, Rx, dental and vision.Company-paid life insurance for extra protection and peace of mind.Programs to stop smoking, diabetes management coaching, and on demand care options.A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.Paid time off from work for leisure or other hobbies.A range of mental health services to assist you in managing daily life.Summary :
The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions :
Train and coach the Associate Manager in Training role, new team members, as well as existing teammembers on all company policies and procedures
Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basisResponsible for all direct report functionality of an Area Manager which includes hiring, coaching,counseling, firing duties, tracking time, and any other people management / development needs
Support Area Manager by reviewing applications, conducting interviews, selection of talent, andcompleting onboarding activities
Manage supplies, assets, and all maintenance requests at each siteEnsures timely requests of all pickups are communicatedIndependently and collaboratively interacts with donors while exercising good judgment,Maintains a positive and optimistic disposition, and demonstrating a successful customerfocused mindsetAble to work independently without supervision and hold a high level of integrity and independentdecision making
Builds a culture of customer service by providing donors with friendly, helpful, and efficient service inevery interaction ., impeccable donor / customer interactions, appropriately representing the GreenDrop brand while in uniform
Assists donors and truck drivers with donated merchandise, including unloading donations fromvehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and
invites donors to “come back again” and to encourage their family and friends to do the same.
Work efficiently and call for additional assistance as needed.Follows standards in place to protect Team Members and donors to provide a safe environment towork which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or
spills, cleaning and disinfecting to required standards, and following product safety guidelines
Takes responsibility for reporting any hazard or injury to managementWear tablet holder while recording donor information in company iPadContinuously organize donations in the stock room throughout the shiftComplete and send daily and weekly supply needs to the Area ManagerOther duties assigned by managerJob Description :
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Required Knowledge, Skills and Abilities :
Ability to lead and manage effective teams and lead within a team environmentDemonstrate customer service skillsAbility to identify problems and recommend solutionsAttention to cleanliness, organization and detailReliable transportation and commitment to attendance and punctualityHonesty and integrityAbility to communicate orally and in writing and possess excellent verbal and written communicationskills
Ability to set priorities, meet deadlines and multi-task with minimal supervisionAbility to work independently or as part of a teamAbility to maintain confidentiality of all informationBasic math skillsWorking knowledge of Microsoft Office including Word, Excel, and Outlook.Willing and able to work a flexible schedule as position dictatesSatisfactory pass physical and background examsClean driving recordAbility to work within Saver’s cultureMinimum Required Education, Training and Experience :
High school degree or equivalentMinimum of 2 years in a supervisory customer service role leading 10 or more team membersPhysical Requirements :
Reaching overhead 30% of timePushing and pulling 65% of timeStanding 100% of timeBending and crouching 60% of timeRepetitive use of hands 70% of timeGrasping items with hands 80% of timeLifting and carrying 50 lbsFLSA Status :
Non-ExemptTools and Equipment Used :
Cell phone and / or laptop for data entryCell phone to communicateUse all company supplied safety equipment as defined in the operating and safety manualsTravel :
Must be able to travel between 20-30 sites on a regular basis within geographic territory as well as assistin neighboring territories when needed
Car travel within their territory continuouslyMay be asked to travel to outside territories that travel by air within the United StatesWork Address :
Remote within specified geographic area to include but not limited to :606 Montgomery Ave., Narberth, PA 19072222 N Pottstown Pike, Exton, PA 19341200 Ridge Pike, Conshohocken, PA 19428810 W Chester Pike, West Chester, PA 19382700 Reed Rd., Broomall, PA 19008318 Old York Road., Willow Grove, PA 19090433 Egypt Rd., Norristown, PA 19403401 E Baltimore Ave., Media, PA 19063256 Schuylkill Rd., Phoenixville, PA 19460102 Lancaster Ave., Malvern, PA 193554151 East Swamp Road, Doylestown, PA 18902226 W Lancaster Ave., Paoli, PA 193013101 West Chester Pike, Newtown Square, PA 1907318 Lightcap Rd., Pottstown, PA 19464239 Mall Blvd., King of Prussia, PA 19406Savers / GreenDrop is an E-Verify employer
