What are the responsibilities and job description for the Customer Service Representative/Office Manager position at Saveway Supplies Inc?
We are seeking a Customer Service Representative/Office Manager to join our team to cover for another team member going on maternity leave. You will be responsible for helping customers by entering orders, providing product and service information and resolving technical issues and more.
Responsibilities:
- Enter customer orders
- Coordinate order management with the warehouse
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Help develop and document SOP's
- Manage various back office processes including AP/AR
Qualifications:
- 3-5 years previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Advanced Excel skills
- Experience with QuickBooks and NetSuite preferred
Salary : $25 - $30