Loan Servicing Representative

Join SaviBank as a Loan Servicing Representative - Drive Success and Shape Your Future!

Are you an experienced banking professional looking to grow your career? SaviBank, a community-focused financial institution in Mount Vernon, WA, is seeking a talented Loan Servicing Representative to join our team. If you thrive on attention to detail in a supportive, growth-oriented environment, this is your opportunity to make an impact!

What We Offer:

• Generous Benefits: Fully paid medical, dental, and vision insurance for employees, plus life and disability insurance.
• 401k with Company Match: Up to 4% matching.
• Competitive Salary: $20.14 - $30.20 per hour, based on experience.
• Work-Life Balance: Flexible PTO, 11 paid holidays, and illness bank.

As a Loan Operations Representative at SaviBank, you will play a vital role in providing customer service support to lending officers, branches, and customers. This position is responsible for servicing consumer, mortgage, and commercial loans in compliance with SaviBank guidelines, policies, procedures, and government regulations.

• Provide accurate payoff quotes and loan verifications in accordance with bank policies and procedures.

• Ensure accurate processing of payments, payoffs, and loan adjustments.

• Close paid loans and release collateral when applicable.

• Monitor flood insurance-related requirements and initiate force-placed insurance as directed by the Loan Operations Manager.

• Serve as Flood Desk reviewer for the bank.

• Establish and service SWAP and Participation loans within the core system.

• Monitor and process UCC continuations and amendments.

• Scan applicable documentation into the bank's e-filing system and establish ticklers for missing items.

• Act as a resource for lenders and credit assistants concerning service-related issues, providing prompt research and resolution.

• Perform various clerical duties as needed.

• Comply with bank policies, procedures, and applicable state and federal banking regulations.

• Take on additional duties as assigned by the Loan Operations Manager.

• Tact and diplomacy in dealing with both customers and employees.

• Excellent communication skills, including the ability to speak and write clearly and persuasively.

• Ability to work well under pressure and manage multiple tasks effectively.

• Proficient computer skills, including MS Excel, Word, and Outlook.

• Detail-oriented with strong organizational skills.

• Demonstrated knowledge of bank regulations, products, and services.

• Problem-solving skills with the ability to analyze and resolve issues promptly.

• Team player with a collaborative and approachable demeanor.

• Trustworthy and ethical, upholding the organization's values.

• Commitment to quality work, demonstrating accuracy and thoroughness.

• Effective planning and organizing skills to prioritize work efficiently.

• High school diploma or equivalent.

• Proficiency in MS Excel, Word, and Outlook.

• Excellent written, verbal, and interpersonal communication skills.

• 1-2 years of loan servicing experience.

• Experience with document imaging applications.

• Exposure to consumer loans, commercial lending, participation loans, and USDA/SBA loans.

• Knowledge of compliance issues with the ability to adapt to regulatory changes.

SaviBank cares about their employees and provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Join our team and contribute to a growing community bank that values excellent customer service, innovation, and teamwork. Apply today!