What are the responsibilities and job description for the Patient Account Representative position at SaVida Health?
Patient Account Representative
ABOUT THE ORGANIZATION
SaVida Health, a private equity backed healthcare company, provides outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida is headquartered in Nashville, TN and currently operates in Tennessee, Massachusetts, Delaware, Vermont, Maine and Virginia and is developing the capability to expand rapidly to meet the needs of patients suffering from opiate and alcohol addiction.
DESCRIPTION
SaVida Health is currently seeking a Patient Account Representative to join our Nashville team. This is an excellent opportunity with a fast-growing organization that is seeking to improve the lives of people with opioid or alcohol addiction through respectful, compassionate and effective treatment. This position requires an individual to possess an extraordinary level of attention to detail and the ability to multi-task. Responsibilities of this key revenue cycle position include :
- Ensure all claims are submitted with a goal of zero errors.
- Verifies completeness and accuracy of all claims prior to submission.
- Timely follow up on insurance claim denials, exceptions or exclusions.
- File corrected claims and appeals to insurance companies.
- Reading and interpreting insurance explanation of benefits.
- Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days.
- Make necessary arrangements for medical records requests, completion of additional information requests, etc. as requested by insurance companies.
- Notify supervisor regarding trends and irregularities.
- Respond to inquiries from insurance companies, patients and providers.
- Regularly meet with RCM Director to discuss and resolve reimbursement issues or billing obstacles.
FULL-TIME
LOCATION Remote work from home; may require occasional travel to meetings in Nashville
POSITION REQUIREMENTS
The ideal candidate must have full understanding of medical insurance follow-up processes, possess well-developed interpersonal skills, a positive-upbeat attitude, provide outstanding customer service and be willing to go the extra mile.
Qualifications and Education Requirements
Preferred Skills
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
