What are the responsibilities and job description for the Account Director position at Savills North America?
ABOUT SAVILLS
At Savills, a leading global commercial real estate services firm, we help organizations find the solutions that ensure employee success. Sharply skilled and fiercely dedicated, our integrated teams of consultants and brokers are experts in better real estate. With services in tenant representation, capital markets, project management, workforce / incentives, and workplace strategy / occupant experience, weve boosted the potential of workplaces around the corner, and around the world, for 160 years and counting.
RESPONSIBILITIES
- Lead client engagements providing multi-market commercial real estate services such as : transaction management, portfolio strategy, project management, lease administration, etc.
- Lead teams consisting of transaction managers, project managers, lease administrators and analysts to support client needs
- Proactively grow relationships with all stakeholders, including clients and internal partners, making client satisfaction the highest priority
- Engage with client to develop governance programs, such as : processes, KPIs, playbooks, etc. and proactively update as needed
- Ensure full scope of contracted services provided and performance metrics are met or exceeded
- Actively network with client leadership for both services in scope and services out of scope
- Possess excellent knowledge of Savills full scope of service lines and excel in cross selling those services to assigned clients
- Proactively assess for potential issues and take action to mitigate them before they become problems
- Proactively promote collaboration with client, account team and service partners to ensure optimal performance
- In partnership with Portfolio Solutions Leadership, lead the development of career paths for members of the account team, including active mentorship of team members and succession planning
- Participate in new business pursuits, including responding to RFPs, presentations, and associated planning
- Proactively engage client to present best practices and facilitate the introduction of complimentary service lines provided by the firm
Requirements
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic.
Savills participates in the E-Verify program.
