Vice President, Client Experience – Supply Chain

The Vice President, Client Experience – Supply Chain will be responsible for developing and executing a best-in-class client experience strategy that enhances customer results, satisfaction, retention, and long-term loyalty. This individual will play a critical role in driving client engagement, shaping operational excellence, and ensuring the seamless integration of innovative supply chain solutions.

As a key leader within Savills North America, this position will work closely with brokers, corporate clients, and internal teams to define business cases for change, develop tailored supply chain strategies, and oversee the implementation of high-impact solutions. The role requires a visionary leader who can drive a client-centric culture, build deep relationships, and ensure that every interaction delivers measurable business value.

This executive will also provide thought leadership in supply chain innovation, risk mitigation, and digital transformation, positioning Savills as a trusted partner in warehouse automation, logistics, and material handling solutions.

KEY RESPONSIBILITIES

Strategic Leadership & Vision

• Develop and implement a customer experience strategy tailored to the supply chain and material handling industry, ensuring alignment with Savills North American business objectives.
• Serve as a trusted executive advisor to clients, guiding them through complex supply chain transformations, risk management, and operational optimizations.
• Define and implement key performance metrics (KPIs) to measure customer experience impact, drive performance improvements, and increase customer lifetime value.
• Champion data-driven decision-making, leveraging analytics and customer insights to refine engagement strategies.

Customer Engagement & Relationship Management

• Build and maintain long-term, strategic relationships with enterprise clients, brokers, and key stakeholders, ensuring their business goals are met with customized, high-impact solutions.
• Act as an executive sponsor for top-tier clients, ensuring proactive engagement, issue resolution, and strategic alignment.
• Oversee the end-to-end client journey, from pre-sale consultation through implementation, integration, and long-term support.
• Drive innovation in supply chain strategy, incorporating industry best practices, emerging technologies (AI, automation, IoT), and sustainable solutions to enhance operational efficiency.

Cross-Functional Collaboration & Solution Development

• Work closely with Savills brokers, supply chain consultants, technology teams, and real estate advisors to define client-specific approaches, timelines, and investment requirements.
• Ensure seamless integration of software solutions (CRM, ERP, customer engagement platforms) into client operations, optimizing efficiency and scalability.
• Partner with internal teams and external partners to deliver value-driven solutions that maximize business impact for clients.
• Spearhead change management initiatives, ensuring smooth transitions for clients adopting new supply chain models.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business, Supply Chain Management, Operations, or a related field (Master’s degree preferred).
• 20 years of leadership experience in customer experience, client success, operations, or supply chain strategy, preferably within logistics, material handling, or warehouse automation.
• Proven track record of driving customer satisfaction, retention, and operational efficiency at a senior executive level.
• Deep understanding of supply chain dynamics, warehouse automation, logistics technology, and digital transformation.
• Experience working with enterprise clients, C-suite executives, and large-scale corporate accounts.
• Expertise in CRM, ERP, and customer engagement platforms, with a strong grasp of how technology can optimize supply chain processes.
• Ability to influence, negotiate, and lead cross-functional teams in a complex, high-stakes environment.

QUALITIES & ATTRIBUTES

• Executive Presence & Communication – Ability to engage, advise, and build trust with C-level executives, corporate clients, and internal leadership teams.
• Customer-Centric Mindset – Passion for understanding client needs and delivering transformative, measurable results.
• Strategic Thinking & Visionary Leadership – Ability to define and execute long-term strategies that drive business success.
• Strong Analytical & Problem-Solving Abilities – Expertise in using data-driven insights to optimize client experiences and supply chain operations.
• Change Management & Process Improvement – Proven ability to lead organizations through change, ensuring smooth adoption of new processes, technologies, and business models.
• Leadership & Team Development – Experience in building, mentoring, and leading high-performing teams.

Savills values a diverse work environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status,or any other protected characteristic. Savills participates in the E-Verify program.