What are the responsibilities and job description for the IAM/IGA Technical Account Manager - West Coast position at Saviynt?
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is a very experienced TAM, responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned may include any of our paid service packages, where the services of an experienced TAM are expected. TAMs are generally assigned customers with a top-level service package, have high complexity, are high-touch, or are enterprise-level.
WHAT YOU WILL BE DOING
- Communicate with customers and internal teams to explain products and implementation schedules.
- Review technical requirements, schedules, and customer interactions.
- Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs.
- Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
- Identify the services and support customers to make effective and productive use of Saviynt platform by bringing in thought leadership in architecture and design.
- Produce Service implementation estimates and plans to support the implementation of Saviynt solutions.
- Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions.
- Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch.
- Managing the ongoing relationship with customers to ensure that they continue to make effective use of Saviynt products.
- Analyze customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs.
- Communicating the Saviynt vision and product roadmap
- Managing upsell and cross-sell opportunities, negotiating contracts and pricing
- Driving expansion opportunities
WHAT YOU BRING:
- Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain
- Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs
- Professional work experience as part of an enterprise software company or systems integrator.
- Experience interfacing and communicating with clients and partners
- Experience in managing multiple projects
- Experience with project planning, resource management, scope, schedule and status, documentation.
- Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience
