What are the responsibilities and job description for the Sr. Customer Success Manager - IAM/IGA - West position at Saviynt?
Employer Industry : Identity Management and CybersecurityWhy consider this job opportunity : Salary up to $180,000 per yearEligibility for a discretionary bonus based on individual and organizational performanceUnlimited PTO and sick time, promoting work-life balanceComprehensive benefits package including Medical, Dental, Vision, and Life InsuranceOpportunities for professional growth and learning in a dynamic environmentTeam-building activities and employee recognition programsWhat to Expect (Job Responsibilities) : Serve as the primary point of contact for customers post-implementation, ensuring their needs are metManage the subscription renewal pipeline while proactively addressing barriers to customer adoptionDevelop strong relationships with key customer personnel to identify up-sell and cross-sell opportunitiesConduct meetings with customers and cross-functional teams to facilitate problem-solving and adoptionMonitor product utilization trends and provide actionable feedback for continuous improvementWhat is Required (Qualifications) : Knowledge and experience in Identity and Access Management (IAM) is required; cybersecurity and compliance background is valuableExtensive experience in customer success management / account management for complex software implementationsProven ability to understand and communicate technical concepts in a business contextStrong relationship management skills to navigate challenges and achieve positive outcomesWillingness to travel to customer sites as needed (up to 50%)How to Stand Out (Preferred Qualifications) : Previous experience in a customer success role within a SaaS organizationTenacity and a strong desire to see customers succeedExperience in process improvement and decision-makingFamiliarity with cloud, hybrid, and on-premise IT architecturesCheerful willingness to be a hands-on contributor while maintaining an outcome-focused perspectiveWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-18808-Ljbffr
Salary : $180,000
