What are the responsibilities and job description for the Supervisor, Guest Services position at Savour Hospitality?
Position Overview
The Guest Services Supervisor ensures that guests have a positive experience during their stay. The position involves overseeing and coordinating all aspects of guest services, including front desk operations, concierge services, and guest relations.
Essential Functions and Responsibilities
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify / adjust billing.
- Compile and review daily reports / logs / contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all accounting procedures.
- Notify Loss Prevention / Security of any guest reports of theft.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
Work Conditions & Physical Demands
Values We Seek
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
EOE / Disabled / Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Savor Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment :
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.