Demo

Supervisor, Guest Services

Savour Hospitality
Cleveland, OH Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/12/2025

Position Overview

The Guest Services Supervisor ensures that guests have a positive experience during their stay. The position involves overseeing and coordinating all aspects of guest services, including front desk operations, concierge services, and guest relations.

Essential Functions and Responsibilities

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information.
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify / adjust billing.
  • Compile and review daily reports / logs / contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all accounting procedures.
  • Notify Loss Prevention / Security of any guest reports of theft.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

  • At least 2 years of related experience required.
  • Excellent written and oral communication skills.
  • Ability to work independently (and in a team).
  • Work Conditions & Physical Demands

  • Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
  • Able to work independently or as a team member and support managers with special projects.
  • Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization.
  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Values We Seek

  • Respect : Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
  • Collaboration : Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
  • Service-Focused : Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
  • Performance : Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
  • Expected Hours of Work & Travel

    Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

    EOE / Disabled / Veterans Statement

    We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

    Background Check Process

    Employment with Savor Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

    Acknowledgment :

    This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Supervisor, Guest Services?

    Sign up to receive alerts about other jobs on the Supervisor, Guest Services career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $37,876 - $55,679
    Income Estimation: 
    $37,364 - $49,338
    Income Estimation: 
    $37,364 - $49,338
    Income Estimation: 
    $47,129 - $61,962
    Income Estimation: 
    $28,917 - $36,864
    Income Estimation: 
    $37,876 - $55,679
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Savour Hospitality

    Savour Hospitality
    Hired Organization Address Cleveland, OH Full Time
    Position Overview The Banquet Manager is responsible for overseeing the setup, execution, and breakdown of banquet event...
    Savour Hospitality
    Hired Organization Address Cleveland, OH Full Time
    Position Overview Respond promptly to requests from guests and other departments. Identify and report preventative or ot...
    Savour Hospitality
    Hired Organization Address Cleveland, OH Full Time
    Position Overview The Human Resources Coordinator will support Savour Hospitality/Marriott Downtown Cleveland in process...
    Savour Hospitality
    Hired Organization Address Cleveland, OH Full Time
    Position Overview Areas of responsibility for the role include Restaurants/Bars and Room Service. Supervises daily resta...

    Not the job you're looking for? Here are some other Supervisor, Guest Services jobs in the Cleveland, OH area that may be a better fit.

    Guest Services Supervisor

    Great Lakes Museum of Science Envt & Tech, Cleveland, OH

    Guest Services Specialist

    Great Lakes Museum of Science Envt & Tech, Cleveland, OH

    AI Assistant is available now!

    Feel free to start your new journey!