Franchise Business Coach

Job Title: Restaurant Franchise Business Coach

Location: In Restaurants (Cleveland Area)

Reports to: Chief Operating Officer

Company Overview

Savvy Sliders is a growing quick service restaurant franchise brand committed to delivering exceptional dining experiences to our customers. As we expand our brand, we are looking for an experienced, dynamic, and results-oriented Restaurant Franchise Business Coach to support and guide our franchisees toward operational excellence, profitability, and sustained growth.

Job Summary

The Restaurant Franchise Business Coach will work closely with franchisees to enhance their business operations, optimize their profitability, and ensure adherence to brand standards. This role combines mentorship, operational support, and strategic coaching to help franchisees meet their business goals while maintaining a high level of customer satisfaction. The ideal candidate will have strong experience in restaurant operations, franchise management, and the ability to inspire and lead others toward achieving business success.

Key Responsibilities

Franchisee Support & Coaching

• Provide ongoing coaching, training, and guidance to franchisees on day-to-day operations, including staffing, inventory management, customer service, marketing, financial performance, and overall business operations.
• Help franchisees interpret and implement the brand’s operational standards and policies, ensuring compliance and consistency across all locations.
• Assist franchisees in setting and achieving performance goals, including sales targets, cost controls, and customer satisfaction metrics.
• Analyze business performance reports (P&L statements, sales reports, etc.) and provide actionable insights and strategies to improve profitability and operational efficiency.

Training & Development

• Conduct one-on-one coaching sessions and group training for franchisees and their teams.
• Develop and deliver training programs focused on key areas such as team management, inventory control, food safety, marketing, and customer service.
• Stay up to date with industry trends, new technologies, and best practices to continually enhance training content and tools.

Operational Excellence & Problem Solving

• Identify operational challenges or areas for improvement within franchise locations and recommend solutions to optimize performance.
• Collaborate with the franchisee and other departments (marketing, supply chain, etc.) to implement best practices and streamline operations.
• Conduct regular site visits to evaluate restaurant performance, review operational processes, and provide on-the-ground support.

Franchise Development & Growth

• Help franchisees develop business plans and strategies for growth, including new location openings, menu development, and local marketing initiatives.
• Assist with the implementation of national and regional marketing campaigns and promotional activities.
• Provide guidance on staffing, training, and leadership development to build strong, high-performing teams.

Relationship Management

• Foster strong, positive relationships with franchisees by being a trusted advisor and proactive resource.
• Serve as a liaison between the franchisee and corporate headquarters, ensuring clear communication and alignment with corporate goals and strategies.
• Provide ongoing feedback to the franchise development team to enhance the franchise system and support tools.

Qualifications & Requirements

Experience:

• Minimum of 5 years of experience in restaurant operations or franchise management, with a strong understanding of full-service and/or quick-service restaurant environments.
• Proven experience in coaching or training others in a business or operations capacity.
• Experience working in or with a multi-unit restaurant or franchise organization is highly preferred.

Skills & Abilities:

• Strong knowledge of restaurant operations, including staffing, inventory control, budgeting, marketing, and customer service.
• Excellent communication, interpersonal, and presentation skills.
• Ability to analyze financial and operational data and translate insights into actionable strategies.
• Ability to motivate, mentor, and build rapport with franchisees and their teams.
• Strong problem-solving skills and the ability to provide practical solutions to operational challenges.

Education:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred, or equivalent work experience.

Other:

• Willingness to travel for site visits and franchisee support as required.
• Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and POS/restaurant management systems.
• Understanding of food safety, health regulations, and labor laws.

What We Offer

• Salary Range of $70-75k Bonus structure
• Health Benefits
• Opportunities for career advancement as part of the fastest growing slider brand
• A supportive and collaborative work environment
• Ongoing professional development and training