What are the responsibilities and job description for the Part Time Customer Service Representative position at Saw Mill Stone?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. You will handle inquiries, resolve issues, and maintain a high level of professionalism while communicating with customers through various channels.
Duties
- Provide outstanding customer support via phone, email.
- Familiar with POS transactions a plus.
- Assist customers with inquiries related to products and services.
- Resolve customer complaints and issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Utilize computerized systems to track and manage customer information.
- Demonstrate effective phone etiquette while communicating with clients.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Stay updated on product knowledge and company policies to provide informed assistance.
Skills
- Strong background in customer service or call center experience.
- Excellent verbal and written communication skills.
- Ability to type efficiently while engaging with customers.
- Proficiency in computerized systems for managing client services.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse clientele.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A friendly demeanor with a commitment to providing exceptional service.
Join us in delivering top-notch customer experiences that make a difference!
Job Type: Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: 25 per week
Shift:
- Day shift
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Hastings on Hudson, NY 10706 (Preferred)
Work Location: In person
Salary : $18 - $25