Service Advisor/Writer

Sawgrass Ford is hiring a motivated individual ready to jumpstart a lucrative career at our extremely busy, state-of-the-art facility.

$$$SIGN ON BONUS$$$ available for qualified candidate!

Sawgrass Ford offers VERY competitive Pay Plans, paid training, fixed schedules and a positive work environment giving you the incentives you want from a successful career.

The Service Writer is the dealership’s first-line customer relations and service sales representative. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and providing accurate repair estimates for the proper servicing of all customers vehicles.

Responsibilities include but are not limited to:

• Promptly meet and greet service customers in a friendly and courteous manner.
• Offer logical diagnostic services or repairs to satisfy customer’s concerns.
• Sell the proper repairs and/or services responsible to customer’s perceived needs.
• Present a Service Menu of recommended maintenance services to every service customer.
• Make a genuine effort to sell the maintenance services due on every service customer’s vehicle.
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
• Give every customer an accurate estimate at same time the repair order is initially written.
• Obtain the customer’s written approval on all repair offers at the time of the write-up or when closing additional add-on sales.
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
• Meet or exceed sales objectives set by management.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Maintain organized records of repair orders and proper documentation in all administrative tasks related to each customer vehicle.
• Conduct all business with sincerity, honesty and genuine concern for customers.

Job Requirements include but are not limited to:

• Writer experience or background in Dealership environment
• CDK experience preferred.
• Excellent written and verbal communication skills
• Strong organizational skills and an eye for detail.
• Ability to diagnose vehicle repairs needed and write correct and thorough estimates
• Positive attitude
• Must be a team player
• Valid driver's license
• Clean driving record
• Must be willing to submit to a background check and drug screen
• High school diploma or general education degree (GED).

WHY SAWGRASS FORD?

Sawgrass Ford is a family owned and operated dealership boasting the largest Ford Dealer in South Florida.

At Sawgrass Ford we recognize that our employee’s happiness and well-being go hand in hand with the company’s success. Our positive work culture reinforces our ability to provide the highest standards of quality to our employees and our customers. If you want a fulfilling career with a company founded on integrity and success, apply now! https://www.sawgrassford.com/Sawgrass-Ford-Careers.html

What you can expect from us:

-Health, Dental, and Supplemental Insurance Benefits

-Sick time and paid time off

-401 (K) retirement account with an EXCELLENT match

-Training and ongoing professional development

-Dealership exclusive discounts on all our vehicles, parts and services

-Great work-life balance

-Positive work culture environment

Sawgrass Ford has a Drug Free Workplace Policy and must be observed by all employees

Job Type: Full-time

Pay: $55,000.00 - $110,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Rotating shift

Work Days:

• Monday to Friday
• Rotating weekends

Experience:

• service advisor: 2 years (Required)
• customer service: 3 years (Required)
• Automotive diagnostics: 1 year (Required)
• Automotive service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $55,000 - $110,000