Cafe Concessions Team Member - Sawmill Sports Hub

Job Description

Job Description

JOB DESCRIPTION

Title : Caf Concessions Team Member

Supervisor : Operations Manager

Status : Hourly position

General Function :

Position is responsible for all operational elements of food and beverage service.

Responsibilities and Principal Activities :

In harmony with the Mission, Established Policies, Strategic Objectives and Goals of the Sawmill Sports Hub, the Concessions Worker is responsible for providing fast and friendly food and beverage service to all guests. This role includes preparing and serving food items, handling transactions, and ensuring a clean and organized work environment. The ideal candidate will have excellent customer service skills, a positive attitude, and the ability to work in a fast-paced environment, such as during sporting events, tournaments, and other special events.

Key Responsibilities :

• Operate concession stand equipment according to safety and hygiene guidelines.
• Greet and serve customers in a friendly and efficient manner.
• Prepare and package food items.
• Accurately process transactions using the point-of-sale (POS) system, handling cash and credit cards.
• Maintain a clean and organized work area, including counters, cooking areas, and customer service areas.
• Restock inventory, including food, drinks, utensils, and condiments, throughout the shift as needed.
• Ensure compliance with all health and safety regulations, including food safety, hygiene, and sanitation standards.
• Assist in cleaning and closing the concession stand at the end of each shift, following proper closing procedures.
• Handle customer inquiries, complaints, or special requests in a polite and professional manner, escalating issues to the Concessions Manager when necessary.
• Collaborate with other team members to maintain a smooth and efficient operation during busy periods.

Housekeeping :

Qualifications :

Physical Requirements :