What are the responsibilities and job description for the Team Member (PA CONVENTION CENTER) position at saxbys?
This application is for our Pennsylvania Convention Center cafe location in Philadelphia, PA only. Hours for this position will be on a monthly basis, as you are expected to work events only, primarily on the weekends. If you are interested in applying to a different cafe location, please back out of this application and select from the list of choices displaying on our job board.
Job Purpose: To welcome guests as they enter the cafe with warm hospitality, informing them about our wide variety of food and beverage items, and to bring the menu to life by working with the Saxbys team to create all Coffee, Teas, Smoothies and more to the highest standard. Will be serving guests who are at the Pennsylvania Convention Center solely for events.
Summary of duties and responsibilities:
Guest Engagement and Hospitality
- Engage with cafe guests to create a culture of hospitality
- Understand the full food and beverage menu in order to provide suggestions to guests and answer any questions they may have
- Effectively and properly manage guest recovery situations when they occur
- Creatively identify ways to solve guest recovery situations if they occur
- Clearly write on cups with correct order and effectively communicate with Barista and Culinary teams on guest orders
- Assist guests during the ordering process by answering questions and making relevant recommendations
Operational Efficiency
- Practice detail-orientation and discipline when preparing the following product items to avoid guest recovery situations
- Smoothies
- Coffee Based Drinks
- Cold Brew Based Drinks and Cold Brew Collection
- Hot and Iced Teas (including iced matcha)
- Prepare sauces, syrups, and other ingredients to make drinks
- Serve all pastry case items to guests including muffins, croissants, and energy bites
- Ensure cleanliness and organization throughout the entire cafe
- Efficiently complete all tasks and prep as assigned by Team Lead and/or C.E.O.
- Complete all any training material assigned through Schoox online and on time
Self-Leadership
- Demonstrate key skills like: open communication, self-awareness, and the ability to take initiative to improve cafe operations and atmosphere
- Work with a diverse team in a fast paced service environment
- Be punctual for all shifts. Arrive in your Saxbys uniform, prepared to work, and ready to take on responsibilities
- Collaborate with fellow team members and C.E.O. to live Saxbys Mission and Core Values
Qualifications:
- Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
- We are a Community Serving our Community
- Embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
- Profit Creates Opportunity
- Live with Pride, Passion, and Purpose
- Care Personally and Communicate Openly
- Serve Yourself by Serving Others
- Exceptional communication skills
- Previous hospitality experience preferred, but not required
- Previous food and beverage experience preferred, but not required
- Exceptional knowledge of Saxbys menu
- Flexible schedule including early morning, night, and weekend availability
- Ability to remember and recall details of a complex menu and operations
- Physical Requirements
- Able to stand, walk, and smile for extended periods of time
- Able to stoop and kneel
- Push, pull, lift or carry up to 35 lbs
- Ascend or descend ladders, stairs, ramps
