This application is for our Pennsylvania Convention Center cafe location in Philadelphia, PA only. Hours for this position will be on a monthly basis, as you are expected to work events only, primarily on the weekends. If you are interested in applying to a different cafe location, please back out of this application and select from the list of choices displaying on our job board.
Job Purpose : To welcome guests as they enter the cafe with warm hospitality, informing them about our wide variety of food and beverage items, and to bring the menu to life by working with the Saxbys team to create all Coffee, Teas, Smoothies and more to the highest standard. Will be serving guests who are at the Pennsylvania Convention Center solely for events.
Summary of duties and responsibilities :
Guest Engagement and Hospitality
- Engage with cafe guests to create a culture of hospitality
- Understand the full food and beverage menu in order to provide suggestions to guests and answer any questions they may have
- Effectively and properly manage guest recovery situations when they occur
- Creatively identify ways to solve guest recovery situations if they occur
- Clearly write on cups with correct order and effectively communicate with Barista and Culinary teams on guest orders
- Assist guests during the ordering process by answering questions and making relevant recommendations
Operational Efficiency
Practice detail-orientation and discipline when preparing the following product items to avoid guest recovery situationsSmoothies
Coffee Based DrinksCold Brew Based Drinks and Cold Brew CollectionHot and Iced Teas (including iced matcha)Prepare sauces, syrups, and other ingredients to make drinksServe all pastry case items to guests including muffins, croissants, and energy bitesEnsure cleanliness and organization throughout the entire cafeEfficiently complete all tasks and prep as assigned by Team Lead and / or C.E.O.Complete all any training material assigned through Schoox online and on timeSelf-Leadership
Demonstrate key skills like : open communication, self-awareness, and the ability to take initiative to improve cafe operations and atmosphereWork with a diverse team in a fast paced service environmentBe punctual for all shifts. Arrive in your Saxbys uniform, prepared to work, and ready to take on responsibilitiesCollaborate with fellow team members and C.E.O. to live Saxbys Mission and Core ValuesQualifications :
Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include :We are a Community Serving our Community
Embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)Profit Creates OpportunityLive with Pride, Passion, and PurposeCare Personally and Communicate OpenlyServe Yourself by Serving OthersExceptional communication skillsPrevious hospitality experience preferred, but not requiredPrevious food and beverage experience preferred, but not requiredExceptional knowledge of Saxbys menuFlexible schedule including early morning, night, and weekend availabilityAbility to remember and recall details of a complex menu and operationsPhysical RequirementsAble to stand, walk, and smile for extended periods of time
Able to stoop and kneelPush, pull, lift or carry up to 35 lbsAscend or descend ladders, stairs, ramps
